Service Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! SLA Reporting from Event Management

Hi EverybodyI'm just trying to setup "Event Management", define SLAs for Business Services and create Reports from that informations.- I can create Events, from which then Alerts with Incidents are generated and linked to a CI.- I defined a Business ...

Fabian10 by Tera Guru
  • 4139 Views
  • 6 replies
  • 0 helpfuls

Resolved! Knowledge Versioning by script

Hi All,   I Have knowledge version plugin enabled, to create knowledge version we basically use OOB UI action, but now that need is, i have a condition to retire an article and now once the article gets retired versioning need to be created automatic...

Resolved! How to get the length of the string field auto populated on another field and shown in list view without saving the form?

Hi, I need the list of managed document records where the length of the filename equals exactly 100 characters. So, I created a field "Length of file" on Revision table and captured the length of the file name in this field which is working fine as I...

find_real_file.png
tyagisu by Mega Expert
  • 9068 Views
  • 15 replies
  • 3 helpfuls

Integrating two servicenow instances

HelloHas anyone integrated two different service now instances?We now have an external help desk system for a certain department who also use servicenow. The idea is that users from our organisation raise a call in our system and this gets pushed thr...

sLuintel by Giga Expert
  • 7920 Views
  • 10 replies
  • 4 helpfuls

Use of Awaiting States forTickets

Hi All, First time poster on this community and some of you may find the following questions boring for this community, but I'll ask them anyway because I know I'll get great discussions and insightful responses from everyone. As we mature our ITSM p...

toddbaskett by Kilo Contributor
  • 5207 Views
  • 1 replies
  • 2 helpfuls