Extend user criteria

[Varsha A]

Hi Community,

I have extended user criteria and followed all the required steps still the user criteria failing.

What could be the reason for this?

created custom field Related Country on user and user criteria table and both having same column and Label name. and refereeing to core_country table.

ref : https://www.servicenow.com/community/developer-blog/servicenow-things-to-know-59-extend-servicenow-u... 

Thank you in advance.

[Anurag Tripathi]

This seems like a custom solution. 

You can comment on that blog to see if you get any help on the same.

[Varsha A]

The blog and the docs provided by Mark are same Anurag.

[Mark Roethof]

Hi there,

Have you tried following the steps from the Docs page on this?

https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen...

[Varsha A]

@Mark Roethof  yes, I have followed the same steps. but i don't why it's not working.