Service Management
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Cyberark EPM Plugin Manual Request

 Anyone worked on the 'Cyberark-EPM-Plugin-Manual-Request' plugin (x_cya_cyberark_epm) (Version 2.0.16) from ServiceNow store application ? Need some guidance on 'Run As' of the scheduled job 'CyberArk EPM Scheduled Import (Async)' from the plugin 'C...

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How to Bring Label variable to more close to followed by next variables

I have a catalog Item. In that created label variable with name Business Account. And few more  variables in container format (name, location)as shown in the screenshot. how to bring this Business Account variable close to container variables.

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Knowledge management - Ownership, approval, revision and expiration

I'm looking for the best way to manage all our articles across our multiple knowledge bases.Right now, most of our knowledge articles are locked to agent/ITIL users, but we need to change that, creating content that end users can search and consult f...

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Knowledge article templates - applying to imported and existing articles

Hi guys, I've created a few templates for the knowledge articles, and I'm wanting to ensure that they are being used across the organization when creating articles. 1. For imported articles such as word documents, is there a way we can apply the temp...

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I have problem while creating ACL.

I have a table leave approval - which will keep records of a catalog - leave application approval. i want- people with hr role can edit fields "state" and "approval status" , rest fields should be read only. so i created these ACLs (mentioned in the ...

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ServiceNow Database Growth & Record Deletions

We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...

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Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM  in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Creation of recurring incidents trends

How can the logic for automatically creating recurring incidents in ServiceNow be defined and implemented, and what criteria should be considered when configuring this functionality?

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Grouping multiple Service Requests - Best Practice?

Hi all,I have executed Request Management for approximately 30 Services and have documented a total of 100 different service requests to be implemented on ServiceNow. However, I have thought of a simplification approach and would like suggestions:Is ...

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Knowledge base task error

In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...

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