Have a flow that has 2 approvals in it. Both set up as a group approval and that anyone within the group can approve it.It was reported to me that the first approval, even when someone in the group approves it - it doesn't show approved. I created a...
I want to integrate Power Apps with Servicenow CSM.When the power apps submits data, the case should be created in servicenow.And variable from power app should be bundled in Description field of CSM case.Can anyone suggest me the approach for this?
We are migrating from an old instance of ServiceNow to a new one. Both are on WashintonDC. I used the "Add to update set" utility to add the catalog item and workflow to the Update Set and then exported and imported the XML file. I did this first i...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary owner(s) at the time of group creation.What works: Creating the AD group...
I am working on a requirement in which we have one catalog item and inside this we have a field named 'Please select the category of task completed '(select box type). This field contains options such as Account Driver Support ,Diary Management , Doc...
I have an issue in CSM.I have an inbound action on the Case table. Through this inbound action, I want to perform this on task of a case:Update the Rejection DetailsUpdate the Tracking NumberChange the State to CanceledUpdate Assigned To based on who...
I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...
As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...
Hi there,Is it possible to define standard text formatting in Knowledge Management?For example, I would like to have only about two selectable specific fonts, fontsizes and fontcolors for text and heading. Is this possible somehow and if yes, how?An ...
Hi there,Anyone any idea how I can add outbound mail in the RITM activity line?I was thinking about something like this;It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately...
I need to integrate Power Automate with ServiceNow , as in when an incident or any request is created for my assignment group in ServiceNow it should send me an notification on MS team using power automate , I am using HTTP Request received on power ...
Hello, Can you build a dashboard in the CSM Portal for a customer?
The Location Tracking option is visible and working as expected on Apple iOS devices; however, the same option is not visible on Android devices under the Settings menu of the Now Mobile app. Required plugins are installed (below was automatically in...
Hello All,I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page. PFA. Any help would be appreciated. TIA. Regards,Sai Kiran
Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...
