We are integrating ServiceNow with ICC ManageEngine In it we are attaching attachment to their Request (From our Incident), but they have provided the payload template in python script aturl = f"https://abc.com/''fileName = "test.txt" #data.csvfileP...
When I opened Password Reset > Enroll, the error "Password Enrollment Error - There are no pending enrollments for you at this time" was displayed. When I opened Password Reset > Processes > Default Self Service and checked the "Verifications" tab in...
Hello, I would like to ask a help in this. I have created a catalog item that will allow a manager of a group to add new members to a group he is a manager of. This catalog item is able to display only groups that belongs to a specific manager and...
Good day, I’d like to ask a question about licensing.If the instance has ITSM Pro with Platform Analytics Advanced included, and I can see the “inactive” Performance Analytics andPremium for Service Managementplugin listed under subscriptions:Image 1...
We have agent assist with knowledge articles as per OOB each knowledge articles having 4 options "Attach", "Helpfull", "Flag" and "Full view" dropdown I want to add additional function called "Favorite" if I click the button it should make the artic...
Hi Team,In MIM workbench if we click on Compose button on communication task then in "To" field from where it is rederiving the data.And can we add any custom table on that so it will fetch data from that table as well?Waiting for your response.
I have a request from a user that is leaving the company to change the ownership of all the reports created by him to the person that is taking his place. I tried using the Reports Table but is no letting me change the "Created by user" field. How I ...
Hi Community, We're now starting to add approvals on alot of our catalog items and have this issue where people aren't seeing the emails and checking approvals on employee center etc. So I've setup a flow to send reminders to the approver and request...
Looking to see how other companies are handling Agile change management.How many CAB meetings do you hold a week?What changes do you review?Who attends the meetings?Do you have a board?Right now I only have one meeting and I am the only one that does...
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On a contract in the vendor workspace a submit for review button was there to send it for approval. That has now disappeared and the button only appears in native view of a contract. Does anyone know why and can help?
On a dashboard on platform analytics I need the actual value to have red for 1-3 amber 4-7 and green from 8-10. I see there is the highlighted content box on the widget but how is this configured? I have tried using styling and ux highlighted values ...
Hi Team,I'm learning AI Agents: AI Agent Administration Now Assist AI Agents not found , application menu kindly provide the solution
Hi Community, We have a catalog item active which is used for the leaver process. In that catalog item online form we ask two questions about providing details for any employees who will either need access to this leaving employees emails or document...
Hello,I'm trying to change for testing purposes the date that a user was given a role. For example, if a user has the role of 'itil', I would like to change the "sys_created_on" value for the role on the sys_user_has_role table to 120 days before tod...
