I've created several reports using the sn_si_incident, task_sla, and metric_instance tables. I added two interactive filters on the dashboard —one for Assignment Group - multiple and another for Created On. Both filters work correctly across all repo...
Hello, I have a requirment to send a notification with ical for persons, who were uninvited from CAB Meetings.It should similiar as the CAB meeting invitation notifications, running on cab_attendee table. Planned solution as follows:A Business Rule "...
CAB Workbench : How to run CAB Reviews quickly when Change Orders Count is High . As an example 250 changes to be discussed within 2 hours. 1) How to cover group of changes in on go or in one group2) Is there a way we can bucket some changes of parti...
Hi everyone,I’m seeing unexpected behavior when using an Order Guide in the portal and would appreciate any insights.Steps to Reproduce:Login to the Poral: https://<instance>.service-now.com/spSelect any order guide.Provide mandatory fieldsClick Next...
Hello SN Community, Is it possible to include task variables on the export to a PDF? Currently we are getting all other fields, but not the task variables.
Hello there,I need someone to confirm my suspicision or correct me if I'm wrong.I've created a new Section in the cab_workbench view that displays two fields, a *chart and a number.When entering a CAB meeting, the *chart field does not show up. I ass...
Hi, we have added a custom many to many table to relate Content Items with Service Offerings (in the same way as Catalog Items but in a separate table).We want to be able to add/remove Content Items to Service Offerings using Service Builder.We know ...
I was capturing something in my Update Set and some content were in Global application scope whereas some content was in Employee Center application scope. The Update set automatically created a parent update set, and 2 more child batch update sets -...
I’ve been working with Service Catalog and Knowledge Management, and I often notice that Content Items and Knowledge Articles serve similar purposes both provide static information to the user and are visible on the Service Portal.I understand the ba...
Hello Is there any config workbook for standard configuration about CRM (Service Management)
Hi,I have the need to have a field populate based on the selection of another field. I have this sorted for any updates i itil view with a onchange client script however when end user raise a form using a record producer this doesn't work.Is there a...
Hello Experts, I need to if Dynamic translation can be enabled and configured using ServiceNow As a Translation Service. What are the steps to configure this set upWith above approach do I need to install any additional spoke or configure a flow? You...
Hello, Please I'm trying to configure the css of my esc background image so that the image will be responsive and will not be cut. I updated the esc-theme-includes.css file, and i defined the css parent with the name "esc-homepage-cover " in the Empl...
Hi,For few catalog items, I have observed the below message at the RITM level. And the same alert is not coming for other catalog items. If anyone faced the same issue, please share you inputs.Thank you!
