Trigger an Email when multiple incidents are created within a short period of time.Example multiple incidents created within 30 mins with the keyword in the short description "network"I am guessing there are multiple ways to handle it just trying to ...
Hi Community I was facing issue in hiding one varibel.I have 3 catlog item which are using same varibel set and i want hide one varibel in only one catlog item not in all. In the varible set there in one UI policy is there which work like if i select...
Has anyone utilized Space Management for Hotel Reservations, Apartment Booking, any type of lodging at all. Also, how about integration with hotel chain software.
I am trying to create a drop-down type option in a Catalog Item. There are more than 500 options.Each option has a set amount, and the amount is updated once a year, and options are added or deleted.I would like to know the best practice for implemen...
Hi EveryOne, Hope you all are doing Great. Just to curious to know about so that's why i asked question here. I have total 3 years experience in Servicenow. Parallelly I am learning core Javascript and its Framework ReactJs. As per my knowledge Serv...
We renamed Knowledgebase and now employee center does not show KB articles published under older name. Please suggest how to fix it
Dear Experts, I am trying to populate the Business Service Offering through Business Service (I know it should be other way round) I have created a script include and the client callable script somehow I am unable to get the data in. Can someone hel...
In my instance (Xanadu, but it's been this way for years), all reference fields have the 'eye' icon next to it. This opens the reference in a modal window with a limited view (no related lists) In my PDI, there's an "i" icon, with slighly different f...
Is there anyway to have the meta keywords impact the suggestion list in the service portalFor example Submit IT enhancement is the catalog item name and demand is added in the meta field when we search with demand keyword in the portal it should sho...
Hi everyone,We currently have two Employee Center buttons:Something’s Broken -> generic Incident formRequest Something -> general Service CatalogBackground:I’ve been approached by multiple internal IT teams—each managing a specific application—asking...
Hi all, I am fairly new to SNOW and would like a bit of help please. I am doing a project at the moment and would like some help on how to have a small sliding banner carousel which will hold real time news and outages on my Service Portal. Any help ...
How to add short description and description to the approval task in a flow designer?Previously for workflow I used to write a script, but here I dont see any options to do so !
I'm looking for some clarification on the upgrade processes and release strategies for Jira Cloud:Feature Activation: How does the activation process work for new features? Are there specific circumstances that dictate whether features are automatica...
Dear community, I'm setting up a new notification ones a ticket is updated by a particular group. In general, is easy to set up this kind of notifications but in this case I'm not able to do it. The fact is that I need to create a trigger when "Addit...
We are just now rolling out ITSM and something we did in our previous system is add a template of tasks to an existing ticket on an as needed basis. For example if a Request for our Lab comes in and we determine it falls under these specific circumst...
