I have a requirement that managers in assignment groups want/need to be able to see tasks that were 'opened by' someone on their team. I can't seem to get the query right, could I get some assistance? or pointed in a direction.
Hello Community, We have created an order guide on ServiceNow, which has two items. The user by mistake has turned off the second item. Can we start it by backend scripts? The workflow is already in place.Both RITMs have different variables. The 1st ...
Hi Everyone, I am trying to have new team members complete courses using Washington DC Learning file attachments do not download unless you manually modify the URL and change to an older Release, is this happening to others as well?Learning Exercise ...
Dear Experts, Please provide the activities required to implement the Risk Assessment plugin within ServiceNow and also the level of effort required from the support team if any in general. Expecting a quick reply. Thanks,Sambit
I am working on the CSA Capstone project Task 5, where I need to create a service and an offering. The instructions say to select the 'Offerings' tab after saving the service. I created and saved the service, but there is no offering tab. I checked ...
Decision was made to move some Hardware items to only be available for staff with the itil role, so it no longer displays on the Service Catalog in the Employee Portal for all other employees. We set it up with the following user criteria: Availabl...
What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both?
Hi All, We have a requirement to enable visually impaired users to use ServiceNow without any issues. We have availed the JAWS screen reader application which helps the users with effective text-to-speech conversion or a refreshable Braille display. ...
I've created my first Dashboard, but the Add Widgets panel opens every time I open or refresh the dashboard. Is there a way to keep this from opening? I can't find any settings that relate to it.
Can anyone help me how to capture the Approval time when the RITM has approved by manager. I am sending 1 notification from workflow to the user. I didnt find any field in the approval table. i want the time when state changes to approved and that ti...
Hi team,I’m facing two issues in Flow Designer when requests are submitted via the Employee Service Portal:When I submit a request through the portal, the Request and RITM records are getting created correctly, but approvers and tasks are not being c...
Hi Team, I am working on flow , where when catalog task is closed incomplete RITM should be closed incomplete.But when catalog task is closed incomplete, the 'create catalog task' activity is getting cancelled there and flow is not progressing to nex...
HI Team, I need to demo on on call schedule module to client.I was doing it in PDI but I am not able to understand when the escalation gets triggered.I have created a on call shift , selected schedule , added primary , secondary members and also adde...
Hey everyoneWe need to create a group that automatically includes users from specific departments (from departments table or department field in sys_user). We share the tenant with another part of the organization and we want a role that applies only...
Hello All, While I login to ServiceNow, On the homepage I can see a top banner where the instance logo, name, update set picker, Now assist panel and the profile icon. But I cannot see this banner in other pages like the list view of repair cases, or...
