How to enable MTLS for inbound REST APIs in servicenow

I was trying to configure MTLs for my servicenow inbound REST APIs and followed the below steps:. Verify that the Certificate-based authentication plugin (com.glide.auth.mutual) is activated in your instance.. Ensure that ADC-to-APP mTLS is enabled f...

How to display last updated date of KB Article in service now Service operations workspace kb_view.

Need to display last update date of KB Article in service operations workspace. please refer the screen shot I need to display exact updated date in KB Article. can you please help me with this.Note: I need to display last updated date only on servic...

How to set the toggle button to not include items by default when the form loads on "choose options"

Hi Everyone, How to set the toggle button to not include items by default when the form loads on "choose options" tab in SC order Guide Widget? Currently it's includes all the items by default by turning on the toggle button to right. Could you pleas...

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Knowledge base task creation "Validate task"

As a part of Knowledge base exercise I have creates a request for Knowledge base creation as "Platform.user" and submitted . I can see a request also created but when I go for "Validate task" it is not getting successful saying request is not created...

Reporting at Knowledge Articles, results in inconsistent numbers

Hello there,I want to report at knowledge article versions and their view count. I've made three different reports to to determine the most reliable reporting method, but they all seem equally unreliable.Report 1:- At table "kn_knowledge"- Filters at...

tour ends when trying to go to next step on the search catalog box on service portal

The tour designer allows me to add a tour step next to the search catalog box on the service portal.  However, when I click preview/play to play the tour, the tour stops.  No error message or tour abandoned message; it just stops on the page and does...

Can you stop the auto search on sys_m2m_template (edit member)

When using the Edit for affected CIs on the change form the edit members automatically trys to search before a filter is put in.  This can cause long load times.  Can this be stopped?  I would like the form to wait until the run filter button is used...

Auto task creation based on the catalog date variable

Hi Everyone,I've created a request item and added a 'Validity' variable (a date field). If this field contains a value—for example, 26-02-2023 at 09:00:00—the task should be created exactly at that specified date and time. use case - For Internet acc...

How to add a drop down in UI page with the following choices 1:None 2:On Hold

Issue with Export/Import Functionality in Decision Table – Column Order Mismatch and Values Not Upda

Hi everyone,I’m experiencing an issue with the Decision Table export/import functionality in ServiceNow.When I export a Decision Table to Excel (XLSX format), the columns appear in a different order than they are in the actual table. After editing th...

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