Hi Community, We have a catalog item active which is used for the leaver process. In that catalog item online form we ask two questions about providing details for any employees who will either need access to this leaving employees emails or document...
Hello,I'm trying to change for testing purposes the date that a user was given a role. For example, if a user has the role of 'itil', I would like to change the "sys_created_on" value for the role on the sys_user_has_role table to 120 days before tod...
I need some information about ServiceNow: It concerns the display of text for Special Handling Notes in the Classic UI in ServiceNow. The Special Handling Notes are displayed in the record type case in the form (Classic UI) (Special Handling Notes Li...
Hello, I am trying to find a video showing the functionality of Knowledge Management Microsoft Word Add-in and cannot find one anywhere here or on the internet. Does anyone have one? ThanksSteve
when attempting to close a request ticket for Legal Module, I get an error message "Enter comments and close", but there is no "comment" field on this table. There is a "comment" field on the related TASK table which I am not able to find it (or dot ...
We want to know when a user moves a knowledge (KB) article from a group/private Knowledgebase to the Self-Service Knowledgebase. Is there an easy way to do this? I was hoping to use a scheduled report to track this activity, but I've had no luck in ...
I Have a story in which it is mentioned to make server, unix server and windows server as my principal CI's , but if I set my server as principal so won't the unix and windows also inherit that because it comes under Server , or do i have to make the...
Hi, I was wondering if it is possible to automatically calculate an average of the actual values and show it at the bottom?
I need to define advanced user criteria in ServiceNow that will be used to define 'available for' criteria for catalog item. It has to be an advanced script that will make catalog item visible to users, who belongs to a company (customer_account tabl...
Hello - I want to understand if Interaction Management cab be replaced by Universal request? Document talks about use cases of both - but I am not convinced with the detail:-https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/...
Hi, I have a platform analytics dashboard with some simple list visualization. I was wondering for the actual value field how I can change the colour of it depending on the score so less than is 6 is red etc. I tried using ux highlighted values but i...
I have a user that email continues to bounce all emails go into send -ignored and it comes up that the email bounced and will not send any additional emails to that email address. I've looked for blocked addresses etc. cant find anything I thought it...
Hi How can I set the approval status to approved on RITM table if there is no approvals attached to the RITM How can I achieve it from Business rule
How can I populate the Comments field on the sc_task record with comments from related approval records in ServiceNow?Thanks
Hello All, I want to hide an UI Action button by using client script or UI policy instead of ui action condition builder? I have created below client script and UI policy but not working as expected note: I am working on LONDON version function onL...
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