How to get Catalog item's short description on the Service Portal Page
Hello All,I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page. PFA. Any help would be appreciated. TIA. Regards,Sai Kiran
Forum Posts
dispatch workspace view with work order task related to single request or service
Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...
Resolved! Difference between story and ritm
What is difference between story and ritm? As in both of them i am doing customizations as well as configurations....Then what differs between them?
Variable inputs should be prepared by combinaton of other variable inputs on the catalog item form
I have some variables on the form - 1. Application - TESTxxxxx2. Environment - Dev3. AWS Account - XYZ -xxxxxxx4. Region - east-1 - NV5.HostName - Combination of above variable inputs I want to prepare client script so that hostname input will be pre...
How to get information from one template and past the value in another template (Incident to Case)
Since I tried to find information in many places on how to take everything stored in one template and move it as information to another template for another table and found nothing similar, I decided to delve deeper and try to automate the process. I...
By mistake I deleted the Mid Server in learning simulator
Hello All, while doing the task in the training by mistake I deleted the Mid Server in the nowlearning simulator. Can someone help me how to get it restore? I tried looking and building it but do have details as it was provided by ServiceNow for comp...
Some optons aren't visible under Field Service
Hi, I'm going through the Field Service Management modules and learning materials. There are certain modules which are available under nowlearning courses, however aren't visible in the actual environment like PDI or the lab instance. For example 'Te...
access analyzer
Hello Everyone,I recently came across a feature in ServiceNow called Access Analyzer, and I’m exploring the possibility of implementing it in our environment. While I’ve reviewed the basic descriptions available, I’m looking for something more compre...
Resolved! Sorting knowledge article by version
I'm sorting kb articles by version number from ascending to descenting. Articles aren't in the numeric order. Does Service Now sort the article versions from the first character, not from the whole number. See the screenshot for reference.
How to edit my login page
i wan to edit a label in my login page , I tried changing the Ui messages but it is changing over service portal login page, i want that change in ,my native login page i want to change the "login with sso" , is it possible if so how ?
Resolved! can we print the case form on 8.511 x 11 size paper?
Is there an option to print a case form(in particular view)? Is there any option for 8.5 x11 size paper?
Catalog form drop down design
Hi Experts, I am working on catalog form where it as 1 field based on the drop down selection we have 4 more fields whose drop down values is dependent on eachother while system ID field has around 60 chocies values in drop down how can we manage thi...
project workspace assess risk button configuration
i am able to enable the assess risk button in project workspace but it is not working can anyone help me with that
Resolved! Can i export and import xml regarding variables on catalog item?
I have one catalog item with variables, and I want to create another catalog item with a different name but the same variables. Instead of adding them manually, I tried exporting the variables of CI as XML and importing it into another CI, but it did...
Resolved! Request or task comments hiding or gray out once the task is closed after x days.
Hello Everyone,Need to Hide or gray out the comments section of RITM record in portal after x days of closing the request.without modifying the widgets in portal, by ACL or any other way. Thank in advance.Raj