How can I hide or remove applications and modules in the navigator in Helsinki

heidiyablonski · ‎02-08-2017

I need to hide the unused applications/modules in the navigator list for our users. When I go to System Definition >Application menus I don't see the items I want hidden. I need to hide/disable the following: Service Catalog IT, Help the Helpdesk, Connect Chat, Critical incidents map, Problem, Collaborate, Live feed, Compliance, and Configuration by category, I'm a brand newbie, we haven't even gone live yet so please excuse my ignorance. Any suggestions will be greatly appreciated.

Michael Fry1 · ‎02-08-2017

Help the Helpdesk is a module. So you could go to System Definition > Modules - find the one with title Help the Helpdesk where the Application is Self-Service and inactive it.

Or go to System Definition > Application Menus - find the application with the title Self-Service. Under that application, you will find the modules, then find the one Help the Helpdesk and inactive it.

Either way will work.

View solution in original post

dvp · ‎02-08-2017

Go to

follow the above steps to Service Catalog IT, Help the Helpdesk, Connect Chat, Critical incidents map, Problem, Collaborate, Live feed, Compliance, and Configuration by category and disable them

dwolf · ‎02-08-2017

You will need to go to System Definition > Application Menu

Look for Self-Service and open the record. Under Modules related list look for Help the Helpdesk and set Active to false.

If you want to inactivate the entire application, just uncheck Active in Application Menu.

heidiyablonski · ‎02-08-2017

That works! Thank you!

User179407 · ‎02-08-2017

goto System Definition--> modules

Search for 'Help the Help Desk' module.

Either

- uncheck the Active button so that its not visible to anyone

- or add 'admin' roles to the Roles which will only show to Admins

Hope this helps

Suraj Chauhan