How Service Request and RITM gets created

[aksinghal]

Hi All,

Could you please point me in ServiceNow, where I can see Request/ RITM mappings to tickets. Actually I want to know once user submit the catalog item, how Request/ RITM gets created from system and how do mapping happens. I cant find this in workflow/business rules.

[vinitha3]

Hi Amit,

These are the Service Catalog workflows provided with base system.

http://wiki.servicenow.com/index.php?title=Service_Catalog_Workflows#gsc.tab=0  

http://wiki.servicenow.com/index.php?title=Defining_a_Service_Catalog_Workflow#gsc.tab=0

You can look at these WIKI links to get more ideas on how a request and request item are created.

Thanks,

Vinitha.K

[Deepak Ingale1]

Hi Amit,

That piece of the code is written on Server and we dont have an exposure to it.

It must be using logic written inside the CART API but not sure.

http://wiki.servicenow.com/index.php?title=Service_Catalog_Script_API

What is your requirement?

[Venkateswarlu K]

Hi Amit

can u pls go through this link u willl get an idea on ur issue i hope this wil helpful to u

How is RITM Auto Generated when a request is Created ?