Hi there,
Anyone any idea how I can add outbound mail in the RITM activity line?
I was thinking about something like this;
It's no Additional Comment nor a Work Note, it's someone inbetween. I can add the sent mail within an Work Note, but unfortunately the emailbody can only be added with unnecessary HTML code, which makes it uselless to do so. For example;
Is there any better option available?
Thanks and best regards!
Go to Email properties and make sure , email properties for outbound is set to true
Make sure Notification, business rule and event on sc_req_item table are properly configured
as per your screenshot incoming email is already configured to be seen in activity log
To see outgoing email ensure this is added in activity filter
-> click on Funnel icon and click Configure available fields
-> ensure both of these are available on right side
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