How to hidden the record by using ACL

[littlelingling0]

Dear Sir,

I would like to use ACL to hide the record which is not allow user to read. I only can hide the fields value. How can I do that?

ACL setting is as below:

Thanks.

Best regards,
Ling

[Mohammed_Iqbal]

Hello,

Your ACL is for Incident.*, meaning you are providing a restriction of all fields on the incident table, and not for the actual records. If you set the second drop-down of the Name field to NONE, it means the ACL applies to records.

Also you just check below links:-

https://express.servicenow.com/support/documentation/acl-rules-exp/

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/contextual-securi...

HOPE THIS HELPFUL!!!!! MARK CORRECT OR HELPFUL.

Thanks,
Mohammed Iqbal

[littlelingling0]

If I choose --None-- in the second field, all the fields of the record I can read. it is not my expected result. I would like to hidden some records which is not related to another parties.

[Tushar Sharma2]

Hello Ling,

If you use 'None' instead of '*' it will hide the records according to the condition you have given in the ACL.

Could you please verify the same as it is behaving correctly at my end.

Regards,

Tushar 

[littlelingling0]

Here is the result when I set to -none-

The goal is I only want to show the owner group which is equals to 'RSD - HK'. just as below data. The rest of record is hidden.