how to search by VIP?

[Gerry Crumbley]

We have VIP users that are marked with the VIP icon. But, how do I search for these in incidents? I only want to see the incidents for our VIP's??

[Michael Ritchie]

Click User ==> User Fields again on the left and you should find VIP.

[Gerry Crumbley]

show related fields is on:

[shloke04 · Accepted solution]

Above in your screen shot you see VIP before the yellow highlighted portion click on VIP and run your filter as VIP is true as shown in my first screen shot.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[Gerry Crumbley]

Yep . . . . I'm a dummy

I just didn't realize I had to select User-->User Fields first, and THEN reselect VIP under that same condition.

[shloke04]

Hi,

Please mark the answer as correct if your query is resolved and close the thread.

Regards,

Shloke