how to search by VIP?

Gerry Crumbley · ‎02-22-2017

We have VIP users that are marked with the VIP icon. But, how do I search for these in incidents? I only want to see the incidents for our VIP's??

shloke04 · ‎02-22-2017

Above in your screen shot you see VIP before the yellow highlighted portion click on VIP and run your filter as VIP is true as shown in my first screen shot.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

shloke04 · ‎02-22-2017

Hi,

You can give the filter condition on the Incident module as shown below in the screen shot:

To apply the filter condition Select Caller-->user Fields and then select VIP and run your filter to get the result as shown below:

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Gerry Crumbley · ‎02-22-2017

Nope, I don't have "caller.vip" as an option. And, I can't type it in, either.

I am logged in as Administrator

Michael Ritchie · ‎02-22-2017

Gerry you may need to scroll all the way down to the bottom of the list and choose Show Related Fields first and then follow Shloke's directions.

Gerry Crumbley · ‎02-22-2017

I did "show related fields" but I still don't have a "caller" option??