how to search by VIP?

[Gerry Crumbley]

We have VIP users that are marked with the VIP icon. But, how do I search for these in incidents? I only want to see the incidents for our VIP's??

[Michael Ritchie]

OK out of the box the field is labeled "Caller" and looking back at your original screenshot I see you changed that label to "User".   So scroll down to User instead.

[shloke04]

Hi,

I think as per your screen shot you have the field name as "User", so kindly type User in the filter condition and then select User-->User Fields. Once this has been selected you can select the VIP field and run your filter.

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[Michael Ritchie]

Shloke, based on the screenshot Gerry doesn't have List v3 turned on in his instance.   I know because there is no picture beside caller.   In List v2 you have to choose "Show Related Fields" from the bottom of the condition builder first before you can select a reference field to click into.

[shloke04]

Michael,

Thanks for the clarification:)

Forgot to mention the same to Gerry in the thread.

Gerry let me know if still you are facing the issue.

Regards,

Shloke

[Gerry Crumbley]

did User-->User Fields but I have nothing after that ???