How to separate Work notes with Additional Comment

[ferry09]

Hi all,

How to separate Work notes with Additional Comments field and eliminate bottom show one journal filed.

Thank you,

[Rajesh M1]

Hi Ferry,

Use below onload client script to separate worknotes and additionall comments:

function onLoad() {
//Type appropriate comment here, and begin script below
(function() {
$j('.sn-form-stream-input-area').hide();
$j('.form-group').show();

})();

}

Mark answer as correct/helpful if it solves your issue/query.

Best Regards,

Rajesh M.

[Caren]

This doesn't work in Service Portal. It throws an error ' $j is not a function'

[Rajesh M1]

Hi Caren,

What is the UI type selected in the client script?

Select it as "Desktop" and try.

Thanks,

Rajesh M.

[Student1]

Hello, did you make it work?