Images are not displayed in the PDF created by the Generate PDF plugin

Echo1
Tera Contributor

‎03-28-2022 10:33 PM

Hi,

After i created an image in db_image table, embed this image in HTML field on the HR document template form.

Then, I created a PDF attachment by generate pdf plugin, but my image is not show in this PDF.

This image can normally show on portal, only it is not show in pdf.

But I can use previous image to show in the PDF.

 

I want to know why my image doesn't show in PDF? But I use other image can normally show, and my image can normally show on portal.

 

And how can I solve this problem.

 

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6 REPLIES 6

Tom Sienkiewicz
Mega Sage

‎03-28-2022 11:51 PM

Have not checked exactly, but perhaps this Generate PDF API only supports images added as attachments, not as image library? Have you checked with an example where img src="/sys_attachment[...]"?

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Echo1
Tera Contributor
In response to Tom Sienkiewicz

‎03-29-2022 12:54 AM

img src="/sys_attachment[...]"? ---> this format can be shown in PDF.

but i can use other images form ui image library. when i created and uploaded a new image, i can't use it .

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Fabian Kunzke
Kilo Sage
Kilo Sage

‎08-11-2022 04:02 AM

Hey,

what fixed it for me (in both cases - as attachment as well as from the library) was exluding the "/" from the source parameter:

This works:

<img src="sys_attachment.do?sys_id=eb36ddf81b1d511005fdc803604bcb0e" alt="barcode.png" width="375" height="134" />
<img src="0214ADAF-1C76-4E34-966F-0EBD09534402.pngx" alt="" width="300" height="450" />

This does not:

<img src="/sys_attachment.do?sys_id=eb36ddf81b1d511005fdc803604bcb0e" alt="barcode.png" width="375" height="134" />

When choosing an image from the library, it always worked, when i chose it from the popup window:

find_real_file.png

When clicking on the search icon, this opens a list of all images on the instance. Selecting one fromm there generates the source url, which sees to work consistent.

Hope this helps.
Regards

Fabian

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Sayalim
Tera Contributor
In response to Fabian Kunzke

‎03-13-2023 03:23 AM

Hello @Fabian Kunzke ,
Thanks for providing the workaround for the above issue. It did worked in our case too.

However is there permanent fix for this issue? Why we see "/sys_attachment" instead of "sys_attachment"? Could you please help me here?
Thanks in advance

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