Include actual message in "Activity Stream @Mention Email" notification?

[MarcB1]

Hi

is there any way to include the actual message in the "Activity Stream @Mention Email" notification?

--> it's sometimes not worth opening ServiceNow

What I mean:

Unfortunately, the message itself is not visible on the "live_notification" entry:

Any idea?

Thanks

[Chuck Tomasi]

Take a look at the Notification Email Script ng_activity_stream_message and consider adding current.message in there.

(change INSTANCE to your instance name on the URL below)

https://INSTANCE.service-now.com/nav_to.do?uri=sys_script_email.do?sys_id=381391d09f021200d5f9b3e295...

The other option (and frankly easier) is to see about including ${message} in the notification body before or after the call to the mail_script

https://INSTANCE.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=150055909f021200d5f9b...

[MarcB1]

Already tried, no luck --> wrong content in message field

[Chuck Tomasi]

This is very bizarre. It doesn't appear to be storing it in the live_mention table either. I'm going to reach out to the developers and see what I can find. Stay tuned.

[MarcB1]

Hi Chuck

Did you got any feedback from the devs?

Thanks & regards

Marc