Include actual message in "Activity Stream @Mention Email" notification?

[MarcB1]

Hi

is there any way to include the actual message in the "Activity Stream @Mention Email" notification?

--> it's sometimes not worth opening ServiceNow

What I mean:

Unfortunately, the message itself is not visible on the "live_notification" entry:

Any idea?

Thanks

[bretterickson]

I hadn't saved the exact thread, but I did apply the update.  As Chuck entered above, open the ng_activity_mention_body email script at https://INSTANCE.service-now.com/nav_to.do?uri=sys_script_email.do?sys_id=381391d09f021200d5f9b3e295...

Update the script to something similar to this

var recordGR = new GlideRecord(current.table);
if(recordGR.get(current.document)) {
	email.setSubject("You have been mentioned in " + recordGR.getDisplayValue());
	template.print("<p style='color: #424E5B;margin: 0 0 12px;line-height: 26px;margin-bottom: 12px'>You have been mentioned by " + current.user_from.name + " in <a href='/" + recordGR.getRecordClassName() + ".do?sys_id=" + recordGR.getUniqueValue() + "'>" + recordGR.getDisplayValue() + "</a></p>");
	if (current.field_name == "comments") {
		template.print(recordGR.comments.getJournalEntry(1) +  "<br />");
	}
	else if (current.field_name == "work_notes") {
		template.print(recordGR.work_notes.getJournalEntry(1) +  "<br />");
	}
}

[Ian92]

Can someone assist on how to change the link portion above to the workspace case? The way above is setup it sends you to the core servicenow case page. I am also trying to include the case subject in the notification.

Thanks!

[Ricky Singh]

Is there any update on this, we have a similar request from the end ?

[ram prasad]

Hi Ricky,

Do you have solution? I am also looking for the same.