Invalid State transition in problem

[siva ram1]

Hi,

I have a requirement to add a new state to problem. I have created the state model and edited the process flow and created a new ui button as per my requirement but still i am getting "invalid state transition error message". can anyone let me know why this is happening...?

 

[Harsh Vardhan]

kindly have a look on below thread. it has same issue and it has solved. 

https://community.servicenow.com/community?id=community_question&sys_id=25a83473dbecb7041cd8a345ca96...

[siva ram1]

Thank you harshavardhan for your reply, there the issue is state model was not set but i have even set the state model even then i am getting the same error message.

[Harsh Vardhan]

are you doing it on Personal instance? i can try to help you quickly 

[siva ram1]

ya i am trying on personal instance