Is there a way to view the Knowledge article linked to a CI in the Configuration Item record? I want to see the" Knowledge article " column in incident related tab/

[sowmyab]

Hi,

Is there a way to view the Knowledge article linked to a CI in the Configuration Item record? I want to see the" Knowledge article " column in   incident   related tab?

Please refer the attached screenshots.( I want like - Refer Screenshot:"knowledge article-Incident tab" )      

I'm unable to find the "knowledge article" option in List layout.( Refer - "List Layout -CI" screenshot)

Thanks,

Sowmya

[anurag92]

Hi Sowmyab,

So your requirement is to display the Knowledge article (from 2nd screenshot) on CI form or in the Incident list?

[sowmyab]

Yes exactly..

[anurag92]

But CI and Incident has a 1-to-many relationship, so configuring Knowledge field from Incident on CI form is not possible directly. You might need to create a new field called Knowledge Article and then update it through a script.

[dvp]

Knowledge articles are related to configuration items using m2m_kb_ci table

Here is the custom relationship you can define using

System Definition > Relationships

and in query with use the below script

(function refineQuery(current, parent) {
// Add your code here, such as current.addQuery(field, value);
current.addQuery('cmdb_ci', parent.sys_id);
current.addQuery('kb_knowledge.workflow_state', '!=', 'retired');
current.addQuery('kb_knowledge.u_approval', '!=', 'Rejected'); 
})(current, parent);