Is there a way to view the Knowledge article linked to a CI in the Configuration Item record? I want to see the" Knowledge article " column in incident related tab/

[sowmyab]

Hi,

Is there a way to view the Knowledge article linked to a CI in the Configuration Item record? I want to see the" Knowledge article " column in   incident   related tab?

Please refer the attached screenshots.( I want like - Refer Screenshot:"knowledge article-Incident tab" )      

I'm unable to find the "knowledge article" option in List layout.( Refer - "List Layout -CI" screenshot)

Thanks,

Sowmya

[sowmyab]

Thanks for the reply,

i define the relation as you said above, but still i'm not able to see the any column related to Knowledge article in the Incident list layout.

[dvp]

sorry I thought you want to do it on cmdb table

then you need to change the applies to table to Incident

and use the updated script

(function refineQuery(current, parent) {  

// Add your code here, such as current.addQuery(field, value);  

current.addQuery('cmdb_ci', parent.cmdb_ci);  

current.addQuery('kb_knowledge.workflow_state', '!=', 'retired');  

current.addQuery('kb_knowledge.u_approval', '!=', 'Rejected');    

})(current, parent);

This will display the articles related to Configuration Item on incident record.

[sowmyab]

i tried the above as well, still i'm not able to see the any column related to Knowledge article in the Incident list layout.

Please refer -List Layout -CI"   attachment

Able to see only 2 options related to KB ie., Knowledge submission and knowledge used

[dvp]

You should be able to find the new relationship in incident related lists..

Configure related lists on incident form and look for the one we created earlier

[sowmyab]

I think you miss understood my requirement.

I'm able to see knowledge articles in Incident form through "attached knowledge" related list

What i need is - In Configuration Item   - > Incident( Related list ) - In this list view   i wanted the "knowledge article" column.

Please refer the screenshot of -   "knowledge article-Incident tab" .

Thanks for your response.