List Field removing select items

Sam Motley · ‎09-01-2023

Hi All,

I'm experiencing a very strange issue where we've added a list type field to our change request form to be able to select multiple ci's however on submit it's removing the multiple choices and leaving just one.

For Example

Before Submit:

After Submit:

I've looked at other list fields and i can't see anything different to this one.

Does anyone have any idea why this might be happening?

Cheers,

Brad Bowman · ‎09-01-2023

Hi Sam,

Have you just recently added this list field? Is there a possibility that there's a Client Script or Business Rule that is affecting the value of this field when/before the record is saved? If you select only test 2 will that remain? If you select 2 completely different records is still only the first one retained? Is the Max Length column on this field set to less than the default of 4,000? Are there any Attributes in the Advanced view that might be limiting this?

View solution in original post

Brad Bowman · ‎09-01-2023

Hi Sam,

Have you just recently added this list field? Is there a possibility that there's a Client Script or Business Rule that is affecting the value of this field when/before the record is saved? If you select only test 2 will that remain? If you select 2 completely different records is still only the first one retained? Is the Max Length column on this field set to less than the default of 4,000? Are there any Attributes in the Advanced view that might be limiting this?

Sam Motley · ‎09-01-2023

Hi @Brad Bowman thanks for your reply, it was the character length

Brad Bowman · ‎09-01-2023

You are welcome!