I've built a custom Service Portal and set it up so that external users can login without using SSO. There are a couple issues I'm running into when resetting their password.
First, after they go through the password reset process and reach the page https://<instance>.service-now.com/$pwd_success.do and click Done, they are immediately prompted to login with SSO. The work around for this is to simply go back to the portal, click Login, and use the credential provided, and it will prompt them to reset their password.
Second, once they reset their password, they get sent to https://<instance>.service-now.com/login_redirect.do?sysparm_stack=no, which then sends them to the UI16 page, for which they have no access, and then have to manually navigate back to the service portal.
How do I correct these issues? Thanks.
