OOB SMTP email account is not working?

[Shantharao]

Hi Experts,

I have tested one inbound email action scenario in my PDI but some OOB Email account (SMTP) was not working when I clicked on the "Test connect" related link it showed below error

How can I fix this issue my in personal developer instance (PDI)

thanks in advance for your help

[Jaspal Singh]

Hi,

Do below.

Go to sys_email_account.list and change the smtp server as relay instead of devrelay.

All you need is to update ACL of type Write on the sys_email_account table. Something as below

& do an Admin Overrides. Now go the the SMTP Account & update the Server value to relay instead of devrelay & then do a Test Connection.

[Shantharao]

Hi Jaspal,

As explained I have modified the server to relay instead of devrelay but emails are not triggering to my personal Gmail from the ServiceNow tool.

FYI, after ACL modification now test connection has been successful,

Do you know the reason?

Thanks

[Jaspal Singh]

Can you try below

Chane the From in the SMTP server from

abc@servicenowdevelopers.com

to

abc@service-now.com

where abc would be your instance name once & check.

[Jaspal Singh]

@Shantharao just checking if the above solution worked. If so, close the thread by marking suitable answer correct.