Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

OOB SMTP email account is not working?

Shantharao
Kilo Sage

Hi Experts,

I have tested one inbound email action scenario in my PDI but some OOB Email account (SMTP) was not working when I clicked on the "Test connect" related link it showed below error

How can I fix this issue my in personal developer instance (PDI)

 

find_real_file.png

 

find_real_file.png

thanks in advance for your help

10 REPLIES 10

SomaSekharSane
Tera Expert

The ServiceNow PDIs suspended email features. You can have a look at https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/ for detailed information.

Please mark my answer was helpful if it resolves your question.