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"Assign to me" Button

yasserbouat
Tera Guru

Hello,

how to set up the following : I want to be able to assign the change request to myself by a button 'Assign To Me', and only Visible in state 'New, Assess', and On Click the field ‘Assigned to’ should filled with the logged in user.

I create a UI Action :

Name: Assign To Me

Table: Change Request (change_request)

Action Name: assign_to_me

Condition:

 (current.state == 'new' || current.state == 'assess');

Script : 
current.assigned_to = gs.getUserID();
current.update();
action.setRedirectURL(current);

And other options checked : 

yasserbouat_0-1741080338257.png

 

The problem is that the button is greyed out : 

yasserbouat_1-1741080469210.png

 



1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@yasserbouat 

You should use choice value but you are using choice label.

 

current.state.toString() == '-5' || current.state.toString() == '-4'

I will also recommend to add the extra condition so that it only shows the CHG which are unassigned

(current.state.toString() == '-5' || current.state.toString() == '-4') && current.assigned_to == ''

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Hi @yasserbouat 

 

You need to put the value like this

 

current.state != 7 || current.state != 6 --> It is just example

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@yasserbouat 

Seems you missed my earlier response which provided you the solution

I already shared it 59mins ago

AnkurBawiskar_0-1741088222384.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

In the condition try using below line:

current.state == -5 || current.state == -4