Hello!we have started down this wonderful path of automationHere is where I am hitting a bit of a roadblock I have a form that uses a List collector to get a list of users from a department.Currently once the form is submitted a task is sent to the H...
Hey community .I was trying to create the embed survey with OAM but system does not generated the survey within the outlook step I followedInstall the latest version of OAM Configured the custom email notification with the email script mention in the...
In my workspace, I've created the below View Rule: However, what I've noticed that if go to the 'Business Application' form, it shows all of the lists of available: Is there a way I can remove the list of views so that we lock the business applicatio...
Can anyone help on how i can pre-set tags so i can just select e.g Tag 1 or Tag 2 and how these can be shared with my team also if we can report on these tags TIA
Hi everyone,I'm working on customizing the Incident form and want to understand what out-of-the-box (OOTB) features ServiceNow provides for managing state transitions.Specifically, I’m looking for a way to control which state options appear based on ...
I submitted a ticket to support, and they suggested using this. We have the is (dynamic) report filter for checking if is "Me". How would I go about creating a filter for "Is Not (dynamic)"? So i can check if "is not me"?
I've noticed a few instances of knowledge articles (usually a translated version of an article) being checked out so a new version appears in draft status. I receive the email to say that an article has been checked out but it gives no information as...
Hi, I am adding a Calendar Report component in the landing page of Service Operations Workspace. As I add the calendar in UIB, I can see the entries as the administrator in preview. However, when I test it as a normal user, the entries are not showin...
Hi there,Already some time I'm trying to build nice looking Knowledge Article Templates.Think about templates for user manuals with at the top a banner with logo included.My HTML/CSS knowledge is non-existing to very limited. I have tried with help o...
Hi all, I have a tendency to create complex reports in ServiceNow that take a long time to run. Now I am not asking you for optimization tips, but there would be one thing that would really help me: How can I make it so that the report does not start...
My organization has a use case for needing several non-task time cards to be created for the same category. For example, we've added a field to the time_card table that is a reference back to core_company. This will allow our employees to track tim...
Hi All,In My active items tiles we want to display only those items whose count is greater than 0 like in this tile only requests should be visible and others should be hide and they comes up when there count is greater than 0Thanks in advanced
Hi folks,I’m wondering if anyone has insights into why the Approval Group field is hidden in the Service Builder wizard.In the standard form view for Services or Service Offerings, there are three out-of-the-box fields visible to Service Owners: Appr...
We are building an order guide to onboard new users. This group of users will be related to a Company record that contains a list field that dictates which catalog items should be used to set the rule base on the order guide (we want to limit what t...
