'Request For' Field Grayed Out on Order Confirmation

jmeza · ‎02-25-2026

This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access.

Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Order Confirmation page (screenshot is attached).

Any suggestions?

Thanks!

Ankur Bawiskar · ‎02-25-2026

@jmeza

there is 1 more property in picture

glide.sc.req_for.roles.default
This property defines a default behavior when there are no roles given in property "glide.sc.req_for.roles".

-> When the value is "allow" and the value of glide.sc.req_for.roles is empty, then any user can request items for other users.

-> While the value is "deny" and the value of glide.sc.req_for.roles is empty then no user can request items for other users.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

jmeza · ‎02-26-2026

Thank you! That worked!