RITM remains in 'Waiting for Approval' even though the Request ist Approved and Closed complete

danielnogales
Giga Contributor

‎05-28-2025 05:32 AM

I have a problem. I have several RITMS that remain in “Waiting for approval” status. The request has already been approved and is in ‘approved’ and “closed complete” status. The corresponding task has also been completed and is in “closed complete” status. However, these RITMS remain open. I don't know how to close them. There are no other approvers listed under “approvers.”

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palanikumar
Giga Sage

‎05-28-2025 07:51 AM

Hi @danielnogales ,

 

Did you configure the stages in the flow? 

If not refer the below link and configure stages which will solve your issue

https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/task/a...

 

Thank you,
Palani
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Rakesh18081
Tera Expert

‎06-03-2025 07:56 AM

Stages have to be specifically set and would not automatically be moved to approved or closed. Verify your Flow designer or Workflow if the stage is set or not in one of the steps.

 

Regards

Rakesh Agarwal

 

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