Hi All, We have a requirement to enable visually impaired users to use ServiceNow without any issues. We have availed the JAWS screen reader application which helps the users with effective text-to-speech conversion or a refreshable Braille display. ...
I have a requirement that managers in assignment groups want/need to be able to see tasks that were 'opened by' someone on their team. I can't seem to get the query right, could I get some assistance? or pointed in a direction.
What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both?
Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...
I've created my first Dashboard, but the Add Widgets panel opens every time I open or refresh the dashboard. Is there a way to keep this from opening? I can't find any settings that relate to it.
Can anyone help me how to capture the Approval time when the RITM has approved by manager. I am sending 1 notification from workflow to the user. I didnt find any field in the approval table. i want the time when state changes to approved and that ti...
Hi everyone,I have a website: gatewayabroadeducations-com with approximately 280 total pages, including many blog posts. All of these pages are included in the sitemap, which I’ve submitted through Google Search Console.However, when I check using si...
Hi team,I’m facing two issues in Flow Designer when requests are submitted via the Employee Service Portal:When I submit a request through the portal, the Request and RITM records are getting created correctly, but approvers and tasks are not being c...
Hi Team, I am working on flow , where when catalog task is closed incomplete RITM should be closed incomplete.But when catalog task is closed incomplete, the 'create catalog task' activity is getting cancelled there and flow is not progressing to nex...
HI Team, I need to demo on on call schedule module to client.I was doing it in PDI but I am not able to understand when the escalation gets triggered.I have created a on call shift , selected schedule , added primary , secondary members and also adde...
Hey everyoneWe need to create a group that automatically includes users from specific departments (from departments table or department field in sys_user). We share the tenant with another part of the organization and we want a role that applies only...
Hello All, While I login to ServiceNow, On the homepage I can see a top banner where the instance logo, name, update set picker, Now assist panel and the profile icon. But I cannot see this banner in other pages like the list view of repair cases, or...
Hello,I have a simple question; is it possible to sort labels in VTB's wich were and are made?Alphabetically sorting would be nice, but manual sortation is also OK if possible.We were looking around, but didn't find anything usefull.Thanks!
Hi everyone,I’m working on the Yokohama release of ServiceNow and I need to modify the screen that appears in the Now Mobile app right after submitting a request — the one that shows the request status.I already reviewed KB0860959, which states that ...
I have a report on a Platform Analytics dashboard to list all SCTASKS assigned to groups the logged in user is a member of.Data Source: Catalog TaskCustom ConditionsActive = trueAssignment group is (dynamic) 'One of My Groups'This choice of dynamic f...
