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Service Management
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Activity in Service Management

Accessibility settings for the JAWS Screen Reader application

Hi All, We have a requirement to enable visually impaired users to use ServiceNow without any issues. We have availed the JAWS screen reader application which helps the users with effective text-to-speech conversion or a refreshable Braille display. ...

  • Question
  • ITSM: General
  • Platform and Cloud Security
  • portal

Tasks 'opened by' someone that reports to me.

I have a requirement that managers in assignment groups want/need to be able to see tasks that were 'opened by' someone on their team.   I can't seem to get the query right, could I get some assistance?   or pointed in a direction.  

  • Question

CSA Voucher Clarifications

What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both? 

  • Question

CSA Voucher

Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...

  • Question

How to keep the Add Widgets panel closed in my new Dashboard

I've created my first Dashboard, but the Add Widgets panel opens every time I open or refresh the dashboard. Is there a way to keep this from opening? I can't find any settings that relate to it.

  • Question

create catalog task activity getting cancelled

Hi Team, I am working on flow , where when catalog task is closed incomplete RITM should be closed incomplete.But when catalog task is closed incomplete, the 'create catalog task' activity is getting cancelled there and flow is not progressing to nex...

  • Question

On call schedule

HI Team, I need to demo on on call schedule module to client.I was doing it in PDI but I am not able to understand when the escalation gets triggered.I have created a on call shift , selected schedule , added primary , secondary members and also adde...

  • Question

Resolved! Auto-manage group members by department

Hey everyoneWe need to create a group that automatically includes users from specific departments (from departments table or department field in sys_user). We share the tenant with another part of the organization and we want a role that applies only...

  • Question
  • Users

Resolved! Sorting of labels possible in VTB's ?

Hello,I have a simple question; is it possible to sort labels in VTB's wich were and are made?Alphabetically sorting would be nice, but manual sortation is also OK if possible.We were looking around, but didn't find anything usefull.Thanks!

  • Question

Resolved! Report Includes Parent Assignment Groups Even When User Isn’t a Member

I have a report on a Platform Analytics dashboard to list all SCTASKS assigned to groups the logged in user is a member of.Data Source: Catalog TaskCustom ConditionsActive = trueAssignment group is (dynamic) 'One of My Groups'This choice of dynamic f...

  • Question
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