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Is there a reason why the (Original Task) first_reported_by_task field in the problem form is restricted to active records only. I have of a number of use cases where a closed record would be the first reported record of the problem. According to SNO...
I would like ideas on how to implement an "easy button" that allows itil users to report data issues to the CMDB team. The easy button should be available in all the locations our key customers are likely to visit: configuration item forms, task for...
Hi all, Has anyone had the chance to test this with Servicenow ITSM/MSPs and not only on CSM?Will the App/integrations also work, or they only work on CSM?Thanks!
We are currently integrating Genesys Unified Experience with ServiceNow Customer Service Management Agent Workspace. We previously used the old Genesys Cloud connector.Now we are migrating fully to the new Unified Experience plugin, but the availabl...
We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...
Hello,I need to some guidance on what happens to article draft versions if the original article reaches the valid to date and retires. I have 2 use cases I'm trying to understand. I seem to get varying results when I test. We have a lot of challeng...
Hi there,We import mails out of mailboxes that are registered as "Exchange Online Integration Mailbox".We have also an OAuth integration and use the Microsoft Graph connector for reading out mail.Our Exchange Integration Script Include polls basicall...
Hi!I'm trying to make inactive contacts appear in the refered list in cases for users with a specific role ("Accès aux inactifs").I work on a copy of CSmanagementUtils where I made all "addActiveQuery" conditional like this : if (!gs.hasRole(...
Hi Team, Unable to see my team BH support on call Rota , only one Rota is reflecting rest all not showing in the schedule,Could someone help in fixing it
Hi All, Please help me to remove hypertext for reference field in list view , i tried to remove from omit links from list control .but its reflecting on all fields in list view. i want to disable hyperlink for specific field. And i dont want to make ...
Hi,I have a catalog item variable that references "cmdb_ci_business_app".Now, I want that variable to only show results that:1. Are Active2. Have the status "In Production"3. Managed By Group, which must be one of the groups the person is a member of...
This flow is not working correctly in the Test instance. The flow runtime field values are correct and action status message is success but the field values are not getting mapped in the record except the assignment group. Any idea to overcome this i...
HelloIn service now . Our engineer work on different assignment groupsi am trying to get incident report by engineerwise ,groupwise ticket count either engineer name in assigned to or in resolved by An engineer should get count either if his name i...
