Send email button should redirect to case list page

[romi1]

Hi everyone,

I have a requirement in CSM/FSM Configurable Workspace. When we create a new record using the Case Type Selector modal and click on Compose Email, after composing and sending the email, the page stays on the same screen. Because of this, the user is unable to identify whether the email was sent successfully or not.

The expected behavior is that after clicking the Send Email button, the user should be redirected to the Case List View page. This issue is happening only for newly created records (while creating a new case).
We have to click on back button then only it's going back in list view, and also it's not redirecting to drecord page .

Please help me on this.
Thanks in advance!

[Tanushree Maiti]

Hi  @romi1 

Refer: KB2754659 CSM Configurable Workspace- Email compose section of activity stream not cleared after sen... 

KB2746296 How to enable Mini Email Composer in Compose (Activity Stream) section of a workspace 

Email Client in "Compose" section in Record View by default 

[Ankur Bawiskar]

@romi1 

looks like a bug introduced in Zurich

see this KB and it says to upgrade to Zurich Patch 6

CSM Configurable Workspace- Email compose section of activity stream not cleared after sending email 

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