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12-04-2018 08:31 AM
Created a catalog item with 3 groups of fields. There is a multiple choice variable (service type) which sets visibility (true/false) on each set of fields when an option is selected. (onChange)
There is an associated workflow that notifies the client based on the selected service type at submit.
The problem is that all 3 groups of fields are included on the request item, not just the ones for the selected service type.
How do I only add the fields associated with the service type selected to the created request item?
Solved! Go to Solution.

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01-10-2019 07:17 AM
Sorry I didn't get back to this. Essentially I just went with the multiple task creation option. As our clientele is used to interacting with request items, I had to explicitly inform them that they'd now have to expect notification which would direct them to the tasks instead. It's still a learning work in progress.
However, this order guide capability looks supremely promising if the catalog items and workflows are implemented to suit it. I'm gonna try this too.

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12-04-2018 10:20 AM

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12-04-2018 01:33 PM
Hi @rahulpandey
That's not actually doing what I need. Unless I'm mistaken, I believe the answer may be to add Catalog Task activities to my workflow and specify the variables to show from the submitted form. So that when the technicians view the ticket/task, they only see what I've passed to the Catalog Task in the workflow.
So of course my next question is if this can be done w/o the use of a Catalog Task activity in the associated workflow.
Can the same sort of action be taken w/o adding another activity to the workflow.

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12-04-2018 06:46 PM

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12-04-2018 10:10 PM
Well the SN admins where I'm employed have taken to asking the local devs to use a template they've created which essentially groups more than one catalog item into one.
So using a multiple select variable, groups of fields associated with different requests are made visible or hidden. But, on submit, all the fields are passed to the request item.
Which is no good for those trying to work with their queue of items. Because they open it, and it has 30 fields, 10 of which have the data for one of the 3 possible catalog items that have been collapsed into this one item.
So the question is, how do we keep this from happening. How do we ONLY pass the variables for the item that was selected on the catalog item?
If I don't have to use a Catalog Task activity in the workflow, that's fine. If I do, I'll work through it.