Service Management

Resolved! Can activity be hidden in workspace?

Dear community, I'm struggling trying to hide activity section from workspace. Due to privacy reasons only specific group members are allowed to see it but I haven't managed to make it work with views, acls, client scripts...Can anyone confirm if thi...

Question

REQ Level Approval Workflow for Order Guide

I hope you are doing well.We are in the process of implementing an Order Guide workflow in ServiceNow, and I would like to gather your inputs to finalize the approval requirements.Below are the key points of the requirement:• The Order Guide contains...

Question

How to edit my login page

i wan to edit a label in my login page , I tried changing the Ui messages but it is changing over service portal login page, i want that change in ,my native login page i want to change the "login with sso" , is it possible if so how ?

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How to index sn_ex_sp_quick_link so Available For related list is respected by the search, or what t

Is there is a way to have the search result behave the same as the KB articles?When we create quick links in ECPro they are created in the sn_ex_sp_quick_link table. When a quick link record is opened, there are several related lists at the bottom.Th...

Question

Unable to login to PDI - dev296017

I dont see the instace - dev296017 that had created few months bak, can you check and update please

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Citrix ITSM Service management connector does not bring Import VDA Info

I have connected two Citrix cloud customers to test instance, basic data import is ok (Published Applications, Published Desktops, Machine catalogs, Delivery Groups, Application Groups) but as I have created Data Import Policy's for VDA's, it does no...

Question

Custom notification query

Hi,We have auto reject enabled on catalogue approval models. The approver receives reminder emails are intervals advising 'This is a reminder that you have a pending approval for the following request. Please note that this request will get auto-rej...

Question

Resolved! Want to access native UI to access the "All" section

Hello,I've just started to the elearning so to learn about ServiceNow. The trainging suggested that I create a PDI free account (Personal Developer Instance) and do some practical tests. I have just cretaed my PDI account, and when I connect, I see t...

Question

Resolved! category/subcategory modification in case records

In a case table the category-subcategory fields are interdependent. There are nearly 30k case records. We need to update the category/subcategory values in the active cases.ex:old values:category- hardwaresubcategory - laptopNew values:category: hard...

Question

KAA Certificate (mtls) based authentication for inbound Rest API

Hi Guys,We build some inbound rest endpoint inside ServiceNow instance(Internal Instance) & we want to access these rest endpoint using some application, postman, curl command and other ways.I need few guidance how can we setup KAA Certificate (mtls)...

Question

Resolved! Knowledge Article "Valid to" Best Usage

Hello all! I am helping to redesign my organization's review process for our knowledge articles and would like some advice from those of you who already have a good process in place at your organization on how you utilize the "Valid to" field. I know...

Question
ITSM: General

Flow Designer - Using Request Body in Get calls inside a REST step

We're currently making an API call using flow designer and the API owner had a strange request. He is requesting that in the GET call we include data in the request body. The problem is that GET is the one HTTP Method that doesn't show the Request ...

Question

Resolved! Reclassify Tag based application service as Service instance

I have a Service that is wrongly classified as "Tag-Based Application Service" in the table "cmdb_ci_service_by_tags". I would like to move it back to Service Instance under "cmdb_ci_service_auto" table. What is the best way to remove all the Service...

Question

How to Display a Selected ServiceNow Report Dynamically Based on a Dropdown Selection?

We have a requirement to create a dropdown containing a list of all available reports in ServiceNow. When a user selects a report from the dropdown, only the selected report should be displayed to the user.The selected report can be displayed either:...

Question

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