Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Stuck on Lab Instance Lab 3.2.2 Maintain IT Services (Xanadu)

akthoma
Giga Contributor

Please forgive me, I don't even know if I'm posting in the correct location. 

 

I'm supposed to click on the Open Record to the right of the problem field, but I can't find it. 

Screenshot 2025-05-30 at 3.04.36 PM.png

 

This is what my screen looks like. Am I viewing the task correctly? I've been stuck on this and can't figure out how to do the next steps and share the workaround. 

Screenshot 2025-05-30 at 3.05.01 PM.png

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @akthoma 

look like this:

 

DrAtulGLNG_0-1748729522888.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************