Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Stuck on Lab Instance Lab 3.2.2 Maintain IT Services (Xanadu)

akthoma
Giga Contributor

Please forgive me, I don't even know if I'm posting in the correct location. 

 

I'm supposed to click on the Open Record to the right of the problem field, but I can't find it. 

Screenshot 2025-05-30 at 3.04.36 PM.png

 

This is what my screen looks like. Am I viewing the task correctly? I've been stuck on this and can't figure out how to do the next steps and share the workaround. 

Screenshot 2025-05-30 at 3.05.01 PM.png

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @akthoma 

look like this:

 

DrAtulGLNG_0-1748729522888.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************