User Criteria not working!

[Sri56]

Hi Team,

I have build a user criteria to restrict my catalog items for germany users.

So, below is the screenshot of my user criteria

]

When i check for logs, sometimes working and sometimes not and all users are able to view the catalog item.

even though i mapped this user criteria in not availability column.

There is nothing in available column.

Can someone please help me how to fix this?

Thanks,

Sri

[SumanthDosapati]

Hi,

Image not visible.

Reattach.

Regards,
Sumanth

[Sri56]

Hi Sumanth,

Thanks for the response.

I have now reattached.

Please check and help!

Thanks,

Sri

[SumanthDosapati]

Can you try this

checkCondition();

function checkCondition(){

var user = new GlideRecord('sys_user');
user.get(gs.getUserID());

if (user.location.country == "USA")
{
     return true;
}
     return false;
}

And also to debug it :

Navigate to "User Criteria Diagnostics" from left navigator.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

[Sri56]

Still no luck!

Thanks,

Sri