Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Using Flow designer how to send approval to multiple Group Managers when a catalog item is requested

Sai Pavan1
Tera Contributor

Hello,

I have a requirement, when a catalog item is requested then 2 approvals have to be send -- One is to Requestor's manager which I accomplished using Dot walking in Flow designer and Second is to a Particular Group's manager which I am not able to dot walk because there is no related field of that group in the requested item table.  

 

what script can I use in flow designer to send approval to a particular group manager ? or can I use a Sub flow to send this type of approval ? 

1 ACCEPTED SOLUTION

@Sai Pavan1 

Try to  add a step to look up the user (Group Manager),

and add it to he approval  field....

 

like this:

newhand_0-1676865700467.png

 

 

 

 

Please mark my answer as correct and helpful based on Impact.

View solution in original post

4 REPLIES 4

Saurabh Gupta
Kilo Patron

Hi,
is this group is a static group or this group can be changed based on the the variables on catalog?

 

 


Thanks and Regards,

Saurabh Gupta

Hello Saurabh Gupta,

This is a Static group and it has no dependency with the variables on catalog. So how can we send the approval request to this Group Manager ?

@Sai Pavan1 

Try to  add a step to look up the user (Group Manager),

and add it to he approval  field....

 

like this:

newhand_0-1676865700467.png

 

 

 

 

Please mark my answer as correct and helpful based on Impact.

Hello @newhand,

I have added Look up Record and it is working as expected. Thanks for the help.