Access only Service Operation Workspace

[Karine_M]

Hi,

Is there a way to limit access to certain employees to only Service Operation Workspace, particularly by removing access to the ALL menu?

Regards,

Karine

[GlideFather · Accepted solution]

Hi @Karine_M 

the All menu cannot be restricted but you can restrict the items (applications) available for the users..

[GlideFather · Accepted solution]

Hi @Karine_M 

the All menu cannot be restricted but you can restrict the items (applications) available for the users..

[Mark Manders · Accepted solution]

Yes, but you shouldn't. The workspace is just a view that is used. The menu there and I think you will cause some issues by taking it away. Users can still use the tables if they know them, through the URL.

However, the sys_polaris_menu_config contains all menus in the header (all, favorites, history, etc). It can be used to create new ones, or adjust the others. It has 'hidden_roles' and 'visible_roles' fields, where you can adjust the behavior (role based). If you can limit the users by role, you will be able to hide it.

[Ankur Bawiskar]

@Karine_M 

I will recommend avoid this as agents can still use native UI to work on tickets

If my response helped please mark it correct and close the thread so that it benefits future readers.