Migraition from ITSM Agent Workspace to SOW
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‎08-11-2025 02:51 AM
Hi Community,
I am going to perform migration from ITSM agent workspace to SOW using Migration Utility by SN
I have some doubts to related to that->
My instance is on Xanadu and SOW is also available there and my Agent workspace is OOB no configurations at all
Do I still need to perform migration, is it necessary?
Any help would be appreciated.
Thanks & Regards
Mayank
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‎08-11-2025 03:29 AM
I would not bother doing a migration - instead install and update the SOW plugin and then make sure all the features you want are there. And if not, configure them. But my experience is that OOTB SOW is pretty useful without much configurations.
Best regards,
Sebastian Laursen
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‎08-11-2025 03:36 AM
@Sebastian L , But I want that Agent Workspace should be completely inaccessible, and I see during migration I can do that
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‎08-11-2025 03:38 AM
Follow this support article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637948
Best regards,
Sebastian Laursen
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‎08-11-2025 03:42 AM
Okay @Sebastian L, they are also mentioning after migration
what's your suggestion to perform migration or not in this case?
