Add Assignment Section to Incident Summary/Overview

[Henrik Jutterst]

I'm struggeling to see the assignment in an incident summary, on the first page of the incident.
I have added the fields "Assignment group" and "Assigned to" under summary, but I would really like a section for Assignment just like "Impact" and "Cause".

Fig. 01 - Summary of incident where fields was added to summary section just to have them direct.

Fig. 02 - Details view of INC where assignment section is shown. This section is what I want on the Summary view

Fig. 03 - Something of what I'm looking for - Replace Case with Assignment.

[NagaChandaE · Accepted solution]

Hi @Henrik Jutterst 

You have to add that from ui builder. In builder type sow - records tab left and then incident overview snc. You can customize by making a variant to it.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Naga Chandan

[Henrik Jutterst]

Thanks @NagaChandaE for help and screenshots.
I'll try it right away and see if I can resolve my desired function based on your input.

Kind regards
/Henrik

Edit:
Ok, I'm not there yet interms of UI Buider, but I'll try it out during the next days and keep this post alive.

Kind regards