I'm trying to remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW) in my instance. The On-Call Scheduling plugin is active, but we no longer use it, and I want to prevent users from seeing or accessing it through the...
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.
Hi All, I am looking for guidance on how we can show a pop-up or UI page from an OnChange Client Script.
When opening a knowledge article from the list view in SOW or CSM workspace, the article is opened in an article view, but we wish for it to open directly in the edit view. Does anyone know a way to do that? Have attached pictures of the different vi...
Hello All, I'm currently facing an issue where the Google calendar invite get created upon an approval from ServiceNow. The invite gets created without any issues on the respective date. On the request body contains the timezone is also set as ...
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar. note:I do not want to restrict this in global search — only in the SOW workspace search bar.I...
Good Day Everyone, Is there any way that we can determine which UI action specifically is running on a form, more for service operations workspace but will be nice to note for all scenarios. I have tried inspecting the pages and looking for somethin...
Hi everyone, I have created a Custom workspace in SOW, and I am using a variant of the Record Page.I have created a custom modal on click Button, but it does not work. I have read some articles confirming this is a known error. (modals not working wh...
Trying to configure a reference field (Assigned to) in the Gantt chart in the OOTB Gantt component Now Component Library | ServiceNow Developers.It just shows searching, and there are no suggestions if I enter any letters in it.If someone has already...
The visibility of the Knowledge Management Dashboard is set to the knowledge role. However, a user with this role is seeing an error. The user does not have the knowledge_manager role. The dashboard works fine for users with the knowledge_manager rol...
Hi community, I was checking the SOW (service operations workspace) and came to realise that release table [rm_release] is not part of sow workspace. Is there a reasom why its not included in sow, and would you recommend adding release table on sow l...
Currently when creating a record in SOW by clicking the '+' icon, the new record form opens but the record does not technically exist yet. Is it possible to modify this behavior so that when a record is created from the chrome_tab that it is actually...
When there is no data, the donut chart should return zero inside the donut rather than displaying "no data available" or any custom message in SOW landing page.
Is it possible that I could set a different dashboard in the service ops workspace depending on which group a user is a part of? For example 1 team has a dashboard linked to service desk donuts and a different team has donuts more linked to managemen...
