Hi Experts. I am trying to create a Data resource - Aggregation Query to get the number of attachments related to a given record.However, I cannot select the sys_attachment table in the 'Table' field.Please could you help me how to make this table se...
This is the code I got for making problem show in SOW for level 2 from training. The first code had to be added to the Tire 1 donut config. The second peace of code needed to be added to the Tire 2 donut config. But this only shows problem tasks and ...
Hi, is it any option to turn off every notification for the whole group members?Case scenario:incident is about to trigger a notification for a group XYZ assigned in the assignment group field. We don't want this XYZ group members to receive any noti...
Hello,I have created dashboards in Workspace View but am unable to add reports to the same dashboards. These dashboards are used for a customer service management application. Best Regards, .
Hello Everyone, I have received a requirement where we need to make the SOW (Service Operations Workspace) to be the default homepage for all ITIL users/particular groups. Please advice me how can I suggest this. Kind Regards,Atanu Maityatanumaity730...
Hello!Is there any feature/plugin for dynamic translation to translate outgoing emails that are manually written from the SOW ex. incident record from this view?
Issue: The Version and Language fields on an open knowledge article in the SOW have the same color background and text, making the fields unreadable.Steps to Recreate:- Navigate to SOW- Open any Knowledge article- Scroll down to the bottom of the art...
A user with admin will see three buttons: Mark complete, Skip, and View article.However, users without admin (Grant evt_mgmt_operator, pd_autor, playbook_write, playbook_admin, etc.) will only see View Article. Why?
I am working on configuring the Service Operation Workspace (SOW), specifically for the Agent Assist feature in the Incident Deflection search context. Currently, we are using the searcher option set to 'Knowledge and Pinned' for this context.Is ther...
How to hide the Metric Tab in the Alert Related list in Service operation workspace
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
Hi, When installing "Service Builder" it comes with 4 UI actions for creating and updating Service and Offerings.The actions are working in Core UI but they are not configured to work on SOW. Can anyone here in the community assist with how I should ...
Hi How do you add actions in Agent Assist?Like "Attach", "Helpful", We want to add our custom actions
Hi, I would like to know if it's possible to track who use SOW? We try to migrate from classic UI to SOW, but users are not very happy with workspaces. So, I would like to see who use it and who does not. We have User Experience Analytics installed,...
Hi everyone,I’m working on Workforce Optimization for ITSM and I have a requirement to enable multi-assignment for a custom RITM record.I tried updating the record in the sn_wfo_work_sched_work_config table by modifying the "Assigned to field", which...
