We'd like to change the order of the icons in the side panel if possible? We'd like to get agent assist at the top or as the default. Is that possible? All I can find is the Article but I cannot find an SRP Record in step 3.https://docs.servicenow.co...
Hello All We need to hide the Split button if the record is NEW. In that split button we have around 4 UI Actions.We need to hide the Split button without updating the UI Action. Thanks
Hi Team, Can some one please guide on how to change the theme for the SOW without changing the whole theme of Next UI framework? I just want to change the theme of SOW. Thanks
Hello all, I have an issue on SOW lists after Xanadu Ugrade.For users with admin role the lists in SOW are shown correctly, but for users with ITIL role the layout is not the same and wrong. See it on attachments.The behaviour of the list views are f...
In "Service Operations Workspace", I need to display the "New" button for users with problem_maanger role only, otherwise the button should be hidden or disabled.
Hello everyone, I am customizing SOW landing page. One of the requirements I got is to change the Upcoming Tasks section, as they want to show upcoming tasks for Today and This Week, rather than tomorrow. Is this possible? I do not find any guide or ...
When viewing incidents in Service Operations Workspace, and typing KB numbers into the global search bar at the top right, it is not consistently displaying the results the same way. Sometimes it takes me to the specific version (appears like the dra...
Scenario 1:When opening an Interaction record and clicking the "Associate Record" UI action, all Incidents are displayed in the pop-up window by default to all users except one group/user(e.g.Abel Tuter) Scenario 2:When opening an Interaction record ...
Hi Guys, Is there a way to set default Quick links in the Service Operations Workspace for all users? Thank you in advance.
My customer has asked me to make these dates editable: These are in SOW, Teams, Schedule, Edit Schedule, Members, then click the pen on the rotation: I'm clear there's a reason they're not editable there, but I need to tell my customer how these da...
SOWで新規タブで表示する宛先リンクを指定したいのですが、以下のスクリプトを使用しています。`route` を何に書き換えたらよいのかわからないため、助けていただけると幸いです。また、他に方法があれば教えてください。 /*** @Param {params} params* @Param {api} params.api* @Param {any} params.event* @Param {any} params.imports*/function evaluateEvent({api, ev...
How do I edit the widgets that are OOB on the SOW?
How can I redirect the SOW landing page to users in the Service Centre - L1 group?
Hello Community,We have recently migrated from classic to advance risk. For existing dashboards, I am trying to modify the report fields from old to new fields (as per relevant table). However, the heatmap shows empty details. As I am trying to confi...
Hello, In SOW, when I open the knowledge articles, I see the article read length information and Reviewed By user information. Please let me know how can we hide these two details on the knowledge articles in Service Operation Workspace.
