Service Ops Workspace - Out of the box reports/dashboards
Hi All,I am looking any reference for out of the box reports/dashboards available in the Service Ops Workspace.Thank You,JD
Forum Posts
ServiceNow - SharePoint Integration (File read)
Hi Folks , Our use case is , we have a file sitting in a SharePoint folder and its under Azure apps , we want to read the data of that file and then we need to get that data into ServiceNow and show it in a dashboard ,Like for example there is a num...
SOW Checklist
I'm trying to add the Checklist tab to the contextual side panel via the "Service Operations Workspace Admin Center".From Overview > Initial setup > Contextual side panel configuration, I select Checklist from the App routes list and click Activate, ...
SOW not showing incoming chats in inbox
We just had out Xanadu patch released in instance and afterwards we are getting issues of Service Desk agents not getting chats in inbox in Service Operations workspace. There are complaints of 1. Not getting chat notification on time.2. Not having t...
Resolved! how to add ui action button to SOW
hello! i have a working ui action it works as needed (in back-office).i want to add my button ('reopen') to the SOW- to the relevant group. any ideas on how to do this?
Monitor Service Operations Workspace Utilization for adoption
Hi, Is there a way to monitor the utilization of Service Operations Workspace for number of agents using or no. of transactions performed via SOW? This will help in identifying and tracking the adoption rate of Service Operations Workspace against Cl...
Is there a way to hide one component in the lading page of agent workspace dashboard for a specific
I have a requirement to hide security incidents components in the landing page of agent workspace for a specific user. Is there a way to hide in such a way that won't affect globally. Or else is there a way that the user can personalize the agent wor...
Resolved! SOW Tab display bad ticket
Hi all, We have juste upgrade our instance to Yokohama from xanadu, and some colleagues have reported to me that when opening ticket A, the title and description actually displayed the information from ticket B (previously opened).When closing and re...
SOW - "My lists" editing columns not working
We are having an issue with the "My lists" in Service Operations Workspace.When a user tries to "Edit Columns" on one of his/hers list by removing or adding any of the fields.The list does not get updated with those changes. This only happens with ol...
Resolved! Browser response time in SOW ?
Hi all, In the classic view, you can view the 'Browser response time' (by clicking the button ), which also lists the UI policies and client scripts launched when the page loads.Is there a similar feature in the SOW that allows us to quickly identify...
Overview tab missing for Problem Record in Service Operations Workspace
Hi All, In Yokohama, when you open problem record there is Overview tab visible in Service Operations Workspace. Below is screenshot from PDI(Yokohama version): My instance is in Xanadu version. I am not able to find the same "Overview" tab in my ins...
Resolved! How to set default list column in Workspace for all users
Hi Community,In Service Operations Workspace, when users click on a widget in the dashboard, it navigates to a list view. In that list view, there is a column called “SLA code” which I want to display in the second position by default for all users (...
Service Operations Workspace – Make custom icon in sidebar panel to open a new tab with in workspace
I have a requirement, in which I need to create custom icon in the sidebar panel and onclick it is supposed to open in a new tab with in the work space. Example: If I have "Home" already opened and if I click on the "book-outline icon" it should open...
How do I change focus on a Workspace based on an event (click of button or widget)
I have a workspace that has Pie Charts at the top of the page and when you click any of the filters in it, then it shows the list of records in a Simple List at the bottom of the page.I do have a few pie charts that fills the screen currently. Is it ...
Select multiple records on workspace and do some processing
Use Case:Consider, you want to send email to the 'caller' field of incident record. 1 - Create a List Action :Go to List Actions in navigator. Create a New list action and select client script in ‘Implemented as’ field: Click on the ‘Confirmation Se...
