Any updates on landing page widgets showing a zero instead of the no data available message?

[saidweintraub]

Hi All,

Recently launched SOW.  It looks pretty terrible when someone lands on a page and their widgets look broken, even though it just means there is no data there.  I read some previous threads this was not possible, they were from 2025.

Wondering if anyone knows how to make these landing page donuts show a zero or less harsh message.

FWIW, I tried to customize the message and I dont see any changes.

[Ankur Bawiskar]

@saidweintraub 

see this

Service Operations Workspace - How to modify the message when there is no visualization? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@saidweintraub 

Did you check the above link?

You can show user friendly message when no records are found for better UI experience.

[Tanushree Maiti]

Hi @saidweintraub 

1. Go to following link and run Data collector job for SOW

Link: https://<your_instance_name>/now/nav/ui/classic/params/target/sysauto_pa_list.do%3Fsysparm_query%3Dn...

Also you can refer KB: KB2408944 Service Operations Workspace — Dashboard is not showing latest content after uploading/mod...