Assess button for problem not working in SOW

[NishaB]

Hi, 

I have added one UI Action Assess for problem in SOW. But it is not working as expected. Can you check what should be done.

[shyamkumar VK]

Hi Nisha,

Assess UI Action was designed with UI Scripts in the Classic View and we cannot use that in the Workspace view 

Please refer to this Article which Explains why 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824346

[M Shivani]

@shyamkumar VK  @NishaB  

Use the following code to make the "Assess" button work in workspace, displaying a pop-up when clicked.

function onClick(g_form) {

var fields = [

{

type: 'choice',

name: 'state',

label: getMessage('State'),

value: '102',

choices: [{

displayValue: 'Assess',

value: '102'

}

],

readonly: true,

},

{

type: 'reference',

name: 'assigned_to',

label: getMessage('Assigned to'),

mandatory: true,

reference: 'sys_user',

referringTable: 'problem,

referringRecordId: g_form.getUniqueValue(),

value: g_form.getValue('assigned_to'),

displayValue: g_form.getDisplayValue('assigned_to')

}]

g_modal.showFields({

title: "Assess",

fields: fields,

size: 'lg'

}).then(function(fieldValues) {

g_form.setValue('state',fieldValues.updatedFields[0].value);

g_form.setValue('assigned_to',fieldValues.updatedFields[1].value);

g_form.save();

});

}

Reference - UI actions in workspace 

Regards 

Shivani