Automatically make inbox status to 'available' in service operations workspace

[josmad]

Hi,

I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.

Thanks!  @Ankur Bawiskar 

[Anurag Tripathi]

Hi,

Check Maik's response here

Solved: How to make Agent's status Available automatically... - ServiceNow Community

[josmad]

@Anurag Tripathi thanks for the reply, I want to make inbox status to 'Available' when user open the SOW not when he login to the system, any thoughts on this?

Thanks!