Hello, We are integrating our telephony system with ServiceNow. When a service desk agent answers a call, an API call with called details is made to ServiceNow to create a new Interaction record in the Service Operations Workspace.Is there a way to a...
Hello Everyone,I am facing an issue with filter component in ui builder i have created filter component on my workspace category and subcategorywhen i select any value in category filter it is showing unavailable options in subcategory filterexpected...
Scenario : Imagine in Workspace where agents can instantly toggle between viewing Requests and their corresponding Requested Items — all from a single, interactive page. Here are the steps to acheive it. 1.Navigate to Now Experience Framework > UI Bu...
Hi All,Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations WorkspaceCan anyone provide the step-by-step process or any useful videos for the fulfillment I have followe...
I've had an odd issue with all three of my instances since upgrading to Yokohama. While I am working in a workspace view, selecting related links causes by instance to switch from my company's theme to the standard Polaris theme. Duplication steps:...
Hi everyone,I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message: No content to display(But there should b...
Hi everyone,In the Security Incident workspace, when we change the State of a security incident record to Closed, a pop-up appears prompting us to fill in mandatory fields. In that pop-up, there is a section that includes the Close Code field.I woul...
hi,users would like to add a tab (as shown on the screenshot) and when clicked show an external website in an iframe. is this possible and if so how would i configure that? many thanks!
I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...
I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...
Hi All, We are in the process of Installing ACC monitor for the IT landscape and as part of the Metrics reporting we are planned to use OOB Windows dashboard under Service Operation Workspace and we are facing the timeseries reporting issue and it l...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Is there a way to add a button to the Details Form for an incident? I'm mainly curious re: SOW, but it's fine if it shows up on the form in the portal also. When I go into Form Builder, the only options for components are annotations and sections. I...
Hello, We want to have Edit option on Approvers related list from RITM form in Service Operations Workspace, so that users can manually add Approvers to a RITM. We have created the attached Action Assignment, and it works, only that it is displayed a...
Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...
