In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...
When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?
I would like to customize the field mapping when creating a Change Request from a Problem in Service Operations Workspace (SOW).In Workflow Studio, I found the action “Create Standard Change Request” and confirmed that it defines the default field ma...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
(On Interaction Table)In the Record Information contextual side panel of the User widget, a link labeled "Assigned Assets" is available, which correctly redirects to the User’s Assets related records list when accessed from the Interaction record vie...
Hi all, I'm looking to setup an event for a single score visualisation, but I'm running into issues getting it to open a specific list on the /list page within workspace rather than the /simplelist. The /simplelist page destination works when the v...
Hi Team, Could you please help me with how to add the ADD button to the cases related list on problem record in sow.?T@Dr Atul G- LNG
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hi,I’m trying to configure Wrap‑Up Codes for Interactions Records as part of a Service Operations Workspace (SOW), but the behavior is not working as expected.When I click the End Chat UI Action in Service Operations Workspace (SOW), the chat is clos...
Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...
Hi, Can anyone help/guide me on this issue,What was done Created a custom workspace (Service Request Workspace) by duplicating the existing SOW (Service Operations Workspace). In the List menu of this new workspace, added three custom tables. Role-ba...
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!
HI All, I need add one card change management can any body provide the document. I HAVE TRY TO MY PDI
Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General .However, these options are not visible . Please find the attached screenshot for reference. Could someone...
Hi, I have a related list on Change Request form in Service Operations Workspace. When i click on release record, it opens the release in Release in Service Operations Workspace, Instead i want it to open in DPR Workspace. Check last image below: I...
