Dynamic Translation is enabled and configured in my instance, but it is not working inside the Activity Stream in Service Operations Workspace.But it is working in ESC portal and native UI.Does it require additional configuration/customization?
Please does anybody know where are configuratoons to button displayed in Overview tab in Change record in Service operations workspace. I need to disable the NEW button,evenrually there is also a button "Add task" which I also want to disable. See t...
Hi,Can anyone please let me know more about the 'Learning Section' that is available in SOW - What is the purpose of this section? Where the data is being stored? Why we need this section in SOW? Is there a way we can customize this section as per m...
Hi,Can anyone please provide more detail information about 'Coaching Assessments ' which is there in the right side bar -What is this use of? How I can leverage it and where the data will be stored? What is the use of this?
Hi,Can anyone please explain me 'My Performance' Section as per below screenshot and provide more insights like what is this? How it's useful? How is the data coming there?
I want to generate a notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My obj...
how to prevent default ux form header of itsm application getting applied to the form record in the another workspace in servicenow.can anyone help on this...
I have a custom table where I am trying to implement a UI action to open a list pop up that allows user to add records that are related to the current record. How do i implement something like this? (refer to the picture)
Hello everyone, Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace? Please find the attached screenshot for reference. Plea...
Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?
I read about sn-record-picker, but something feels off. What do I need to add for the picker to start reading records from the backend? HTML<div class="search-box"> <!-- Radio buttons --> <div class="search-options"> <label> <input typ...
Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...
We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
Hello, I wanted to hide the Variable Editor in RITM for every user except for HR for an specific Item with sensitive info.For that, I created a custom Variable Editor with an evaluator that grant access depending on the user's roles.In the backend is...
I have a UI Action that runs in the Interaction Form from the Service Operations Workspace which will open the Record Page for the sc_cat_item table:function onClick() { var result = g_form.submit('sysverb_ws_save'); if (!result) { // failed form s...
