Hi All,Catalog items under 'Employee Services' category are not getting shown up in service operations workspace when tried to create a request from an interaction. I observed 'Employee Services' category it self not showing up in catalog category bu...
According to View choice list definitions "Note: When field type is set to List (Glide List) the hint won't display."It displays just fine in the 'platform' view, but not within the Workspace. The attached screenshot provides and example of how it ...
Hi everyone,After upgrading my PDI to the Yokohama release, I noticed that the "Welcome Settings" page for my workspace is no longer visible in UI Builder. Before the upgrade, I was able to view and edit this welcome page normally as part of my work...
Hi,If I'm in SOW, on the page of a published knowledge article, I can click the Retire button. That brings up a confirmation modal, with a title of "Retire Confirmation" and a button labeled "Retire". How can I change the text of that title and th...
Hi all, I configured an add_to_list ACL to prevent users from adding field A to their personalized list.In classic view, in table_list the ACL is working fine.However, when accessing the Workspace through simplelist, I'm still able to view and add t...
How to update the Overview variant of the Service Operations Workspace (SOW) and include widgets for open/unassigned tasks under My Work and My Team tabs.
Hi all, A user can create a Knowledge article from an Incident using the out-of-the-box “Create Knowledge” UI Action.The default Knowledge Base should be set to IT Knowledge automatically.I have already set the property glide.knowman.task_kb to the s...
Hi Team, we have created a menu option for agents to directly open Inbox on SOW, but it opening in collapse mode without showing Status options :If we click on Inbox, then it get expanded and show status. Could you please help in understanding how we...
Thank you to all who look at this question and help me get the configuration change that I need. What I am trying to do is add a customer change overview card in this case named " Business Risk and Impact Info" with a info field on it, into the the "...
Hi Team,We are using jQuery in a client script to add choices to a string-type field. However, this script is not working in Workspace.Our setup is designed to support multiple customers. One customer requires a string field, while another needs pred...
Hello Community, I am new to the workspace and would like to add a "Reopen" button to the existing MDM form when the state is set to "Resolved." This functionality was previously available in the standard UI, and I would like to replicate it in the M...
Greetings fellow developers. After reading through a number of SNOW Product Docs (e.g., Set up a dynamic filter for Agent assist Set up Agent Assist) as well as a post from a Daniel R2 (How to add a dynamic filter on agent assist to display knowle...
currently facing an issue with the Elasticsearch integration via Integration Launchpad in our ServiceNow instance. Despite configuring the polling interval correctly in the integration settings, it appears that the polling is either not occurring at ...
HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
Hi everyone! I’m currently facing an issue with a Declarative Action (also tested as a UI Action) that works perfectly in the standard UI (UI16) but does not execute correctly in Service Operations Workspace (SOW).Here’s the situation:The action is ...
