I need to add a 'Create Knowledge' button on service operations workspace on RITM similar to incident management. I am on Zurich release and using service operations workspace for ITSM version 8.1.0
I created a custom link on the caller record called Recent Requests (link to how I did it: https://www.servicenow.com/community/service-operations-workspace/update-caller-record-in-sow/m-p/3534188#M4162). The problem I have is that itil users can't...
I have a requirement where I need to change the size of alert error box or can we make it moveable, can anyone help me on that.
I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...
We have requirement to allow user to submit catalog item from Workspace. Can anyone help us?
Hi Team,The current behavior In Service Operations Workspace, when an agent attaches a knowledge article to a record (INC or IMS), it is automatically placed in the Additional Comments field.The requirement is1) If Work Notes is selected, the knowled...
Hello ServiceNow Community,Requirement: Clone the Service Operations Workspace and carry everything over to the new workspace (SOW)I'm facing an issue with page variants in Service Operations Workspace (SOW) and need your help.Environment SetupWorksp...
Hello,I have to make a custom icon in SOW and when that clicks then agile board list should be visible, Does anyone has any idea how can i achieve this.Thank you!
when i go to service operations workspace and create a catalog request, the request submits but when ope the request the field values are all empty. Works fine creating request from portal but not from SOW-Interaction. Also i have admin role
I have a requirement where the values available in the Pending Reason choice field should vary based on the associated Catalog Item.For example:Employee Offboarding → Awaiting Equipment ReturnEmployee Onboarding → Awaiting Join DateOther Catalog Ite...
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Hi All,I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been a...
The Problem We Were SolvingOur field operations team manages hundreds of agent site visits every week. Each visit is logged as a scheduled engagement in our custom Field Engagement application on ServiceNow. When an agent becomes unavailable, or a cl...
I am facing an issue. I referred to the document for the new feature and followed all the steps mentioned in it. However, I am not able to see the "Available" option.If there are any additional steps required to make this option visible or selectable...
Good afternoon, We are currently carrying out regression testing for the Australia release in a sub-production instance, and the default lists are not appearing for non-admin users. The message shown is: “One or more property values are invalid.” I h...
