In SOW, I want to hide 'View'
Hello @all ,In SOW, I have addedd 'story' table List, but in Details tab, when clicking on three dots, 'view' is showing. I dont want to show the view.Does anyone have any solution for this.Thank you!
Forum Posts
Need ability to create case types from an interaction record
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Resolved! How to translate dropdown action buttons in Service Operations Workspace?
Hi,I am trying to translate these dropdown buttons in the Service Operations Workspace Incident form into Hebrew:Create change requestCreate incident taskCreate outageCreate problemCreate requestCreate child incidentI found these records in sys_decla...
In CSM Configurable Workspace- attachment sections shows no attachments available on catalog task
Hi Team,Attachments are visible on the catalog task record in native view, where as in CSM workspace/ SOW the attachment are not visible in attachment section on catalog task record. Could you please help me with this. Please find the attached refere...
Resolved! Set a default filter for userlist when adding approvers in SOW
Does anyone know how to make the list show only users with the approval role?OOTB all users are listed.There seem to be a possility to set a fixed filter but don't understand how.We want all users to have a default filter that shows only users with a...
SOW – Reference fields showing multiple table options in DEV but not in TEST/PreProd
Hi all,In Service Operations Workspace (SOW), reference fields like Approval for, Caller, and Assigned to behave differently across environments.In TEST / Preprod, fields appear as simple reference fields.In DEV, the same fields expand into multipl...
How to Hide right side panel Icons for Interaction record in SOW.
In Sow there is a right side panel icons.We can hide them from 'SOW - Sidebar tabs top' we can go to settings from there and write a condition to hide them.By going here we can hide.But can some one suggest me is it recommended to directly edit this ...
How to open in a new tab from side navigation in workspace
Hi,For a project, I’m trying to find a way to open an internal route page in a new tab from the side navigation panel in Workspace. My goal is that when I click an icon in the left navigation, it opens the page in a new tab instead of replacing the ...
In SOW current cab meeting should open CAB workbench
Hello @all , I have requirement , In sow chnage advisory board's Current CAB should open the current CAB meeting in the CAB Workbench view - currently it is opening just a listHow to acheive this, does anyone have any idea or worked on this, will be...
To Dynamically populate dashboard based on logged in user in service operation workspace
Hi, I want to dynamically populate dashboards based on logged in user in Service operation workspace.Example: If a person logged in servicenow dev instance, if 'A' dashboard is visible in native UI then that same 'A' Dashboard needs to be visible in ...
UI Action / Declarative action to create a new Major Incident in SOW
Hi everyone,I’m working on creating a new UI Action that should be visible in the Major Incidents list within the Service Operations Workspace (SOW). When the action is clicked, it should open a new form with the Major Incident state set to Accepted ...
Resolved! Workspace - UX list created but only showing for admins users
Can someone help me? The lists in my workspace only appear for administrator users. Example of the issue : I created the category(sys_ux_list_category) and the lists (sys_ux_list). I created the audience (sys_ux_applicability).The property is activ...
Questionnaire - why do I do see a header of Variables ?
Any idea, why on this instance when I show a Questionniare I see Variables after the title and before my question ? I cannot see why it suddenly started. I did wonder if it was an instance, plugin update, but a PDI that is to the same level is not s...
Service Operations Workspace interaction record
We are evaluating how to optimize the out-of-the-box (OOTB) Interaction Record feature within Service Operations Workspace along with Playbook to improve data quality and reporting capabilities. We currently create incident records for all customer i...
Manager workspace active work data not showing
In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.
