Template not being applied on ServiceOperations Workspace - Throws an error that template NOTApplied

Vani12
Tera Contributor

‎09-29-2023 12:27 AM - edited ‎09-29-2023 12:28 AM

Templates when applied on custom table on Service Operations Workspace, throws an error, only on creation of new record. Works fine if the record is already created. It is working fine in Classic view, but finding this issue only on Service Operations workspace.

 

Vani12_0-1695972400304.png

Any help is much appreciated.

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6 REPLIES 6

JAR3
Tera Contributor

‎02-27-2024 08:23 PM

Hi, Did you ever get this resolved?

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Sumanth16
Kilo Patron
In response to JAR3

‎02-27-2024 08:37 PM

Hi @JAR3 ,

 

Please refer https://hi.service-now.com/kb_view.do?sysparm_article=KB0793409 for workaround 

 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

JAR3
Tera Contributor

‎02-27-2024 09:43 PM

Hi Sumanth16, 

 

Thanks, but it is saying that KB can't be found. I looked in HI Portal.

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JAR3
Tera Contributor

‎02-27-2024 09:47 PM

I think this is it... https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1533989

Thanks for pointing me in the right direction!!!