Some of the modules are not showing up in SOW but are showing up in Agent Workspace
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‎05-16-2024 05:22 AM
We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this
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‎05-16-2024 06:43 AM
@Aasrita The most common cause of a module being visible to only admins is missing applicability(aka audience) for a list or misconfigured applicabilities.
One tutorial might help you here https://www.youtube.com/watch?v=8VvQZMAS0tE
Please mark this answer as helpful/correct if it helps to solve your problem.
Thanks
Aniket
Ashley Snyder's article https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-workspace/ta-p/2331983 It's best to create the new category and list records in the same application scope as the configurable workspace sys_ux_list_menu_config = list menu ...