Some of the modules are not showing up in SOW but are showing up in Agent Workspace

Aasrita
Tera Contributor

‎05-16-2024 05:22 AM

Aasrita_0-1715862095163.png

We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this

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Aniket15
ServiceNow Employee
ServiceNow Employee

‎05-16-2024 06:43 AM

@Aasrita  The most common cause of a module being visible to only admins is missing applicability(aka audience) for a list or misconfigured applicabilities. 
One tutorial might help you here https://www.youtube.com/watch?v=8VvQZMAS0tE 

 

Please mark this answer as helpful/correct if it helps to solve your problem.

 

Thanks

Aniket

Adding lists and list categories in ServiceNow Service Operations Workspace/ Configurable Workspace
Adding lists and list categories in ServiceNow Service Operations Workspace/ Configurable Workspace
youtube.com/watch?v=8VvQZMAS0tE
Ashley Snyder's article https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-workspace/ta-p/2331983 It's best to create the new category and list records in the same application scope as the configurable workspace sys_ux_list_menu_config = list menu ...