Automatically make inbox status to 'available' in service operations workspace

josmad
Tera Contributor

‎05-14-2024 04:24 AM

Hi,

I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.

Thanks!  @Ankur Bawiskar 

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2 REPLIES 2

josmad
Tera Contributor
In response to Anurag Tripathi

‎05-14-2024 05:56 AM

@Anurag Tripathi thanks for the reply, I want to make inbox status to 'Available' when user open the SOW not when he login to the system, any thoughts on this?

Thanks!

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