Automatically make inbox status to 'available' in service operations workspace

josmad
Tera Contributor

Hi,

I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.

Thanks!  @Ankur Bawiskar 

2 REPLIES 2

@Anurag Tripathi thanks for the reply, I want to make inbox status to 'Available' when user open the SOW not when he login to the system, any thoughts on this?

Thanks!