Build button as same as incident in SOW for SC Task

Manikandan Than
Tera Expert

In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab.

 

Incident SOW :

 

ManikandanThan_3-1719855865723.png

 

ManikandanThan_4-1719855877870.png

 

 

 

Highlighted button need to configure in SC task in SOW workspace.
SC Task : Need to add on below place

ManikandanThan_5-1719855893092.png

 

 

If someone had any idea/solution kindly share.

Thanks in Advance.

#serviceoperationworkspace #uiaction #request #incident #workspace

1 REPLY 1

Haseeb-Ahmed
ServiceNow Employee
ServiceNow Employee

Hi @Manikandan Than ,

As this is a generic requirement you may create an enhancement request to get it as OOTB feature, or you may follow implementation of "Assign to me" functionality of "Record Information SNC"(incident record information) as below

1. Open SRP page in UIB

2. Navigate to "Tab sidebar", click on page collection and open "Record Information SNC" to refer "assign to me" implementation to be implement in Catalog record information.

3. Similarly open "Record Information Catalog SNC" which has code related to catalog task's record information

refer screenshots

Screenshot 2024-07-26 at 4.30.23 PM.pngScreenshot 2024-07-26 at 4.32.39 PM.pngScreenshot 2024-07-26 at 4.31.29 PM.png

 

Please mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed