Business Stakeholder Role Able to View in Service Operations Workspace

[Kathleen9]

Hi

Can someone with a Business Stakeholder role/license view tickets and tasks from Service Operations Workspace. 

Thank you

[GlideFather]

Hi @Kathleen9,

how do you define Business stakeholder role? :))

In User Roles you can select the role of your selection, then open it and you will see what people have that role assigned and then you can impersonate for them and you will see if they can access the SOW or not...

I believe that itil is expected for agents, but managers and admins can also access the SOW.

[GlideFather]

@Kathleen9 

now I learned something new - Installed with Business Stakeholder

I wasn't aware of that role as it requires a plugin that I never used until now :))

Yes I just tested in my PDI - Abel Tutor without any role cannot access SOW, after granting them business_stakehodler role, then they can access it 🙂  

With the role:

Without the role:

So to asnwer you, yes, the role grants access to the SOW :))

[Sarthak Kashyap]

Hi @Kathleen9 ,

If you want to access Tickets and Tasks in SOW workspace you just need the workspace admin role or other roles of workspace.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Kathleen9]

Sorry, it is the role called: business_stakeholder

Description on the Role:  Use the Business Stakeholder role to provide authorized users to approve, view/read records across the organization and view reports.

It does have: 14 roles within business_stakeholder BUT nothing related to a workspace.

I was just asking if anyone had experience with this because right now if I'm impersonate someone with Business Stakeholder role when they go into SOW they don't see anything. Wanted to know if this is what other have experienced.

Thank you