Business Stakeholder Role Able to View in Service Operations Workspace

[Kathleen9]

Hi

Can someone with a Business Stakeholder role/license view tickets and tasks from Service Operations Workspace. 

Thank you

[GlideFather]

Hi @Kathleen9,

how do you define Business stakeholder role? :))

In User Roles you can select the role of your selection, then open it and you will see what people have that role assigned and then you can impersonate for them and you will see if they can access the SOW or not...

I believe that itil is expected for agents, but managers and admins can also access the SOW.

[GlideFather]

@Kathleen9 

now I learned something new - Installed with Business Stakeholder

I wasn't aware of that role as it requires a plugin that I never used until now :))

Yes I just tested in my PDI - Abel Tutor without any role cannot access SOW, after granting them business_stakehodler role, then they can access it 🙂  

With the role:

Without the role:

So to asnwer you, yes, the role grants access to the SOW :))

[Sarthak Kashyap]

Hi @Kathleen9 ,

If you want to access Tickets and Tasks in SOW workspace you just need the workspace admin role or other roles of workspace.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[GlideFather · Accepted solution]

Hi @Sarthak Kashyap,

can you elaborate more on what you said?

ITIL is enough and I tried with business_stakeholder and it worked as well. See my reply above.

CC: @Kathleen9