We have created action group in Azure and webhook endpoint in ServiceNow. When alert is created azure side is working fine but the webhook endpoint we are getting the below error. Kindly help us to resolve the issue. Error:-Emails from the webhook Se...
Hi community, I have a custom record page for incidents, agent assist is available and it works fine but when it comes to opening knowledge articles, this action is done using the same page type, record default. I try to configure the "View Full Arti...
Hi Community, has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer w...
I want to change the background color in the list view of the field -"number" in the incident at the application-service operation workspace.I want to modify the color of this field based on a specific condition. It changes the color only if the fiel...
Reassign button on the incident form and Data visulization. It doesn't popup reassign model when clicking on it. It doesn't work after I deployed SOW to production. I cannot find the difference between DEV and PRD. Where should I check? Please help! ...
We have configured the modules as follows in SOW but the highlighted modules are not visible to all the user and only visible to the admins. Please let us know how to check on this
Hi,I want to change the Agent's status to available when agent opens workspace automatically in inbox of service operations workspace instead of manually changing it.Thanks! @Ankur Bawiskar
Templates when applied on custom table on Service Operations Workspace, throws an error, only on creation of new record. Works fine if the record is already created. It is working fine in Classic view, but finding this issue only on Service Operation...
Hey, im trying to create a checklist for the contextual sidebar and I'm having some issues getting the sysid of the current record, the sysid field is empty and readonly. I've tried to change the Macroponent Configuration of the properties to @contex...
Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Is this possible ?
Hi everyone,I'm trying to use SOW and create a new Workspace for a group. If I impersonate a user in that group I can see that they have access to view/create knowledge articles in the classic UI. However, in the SOW version, it gets removed. I've...
We have a requirement when viewing the Incident from the SOW view(Service Operation Workspace) if we click on the 'Create change request' button it should redirect to the Platform view(Backend view) of the Change Landing page. And if it redirects to ...
Hello, I am new to Service now and I have learned how to make reports with a table. I would like to know if anyone knows how to make a report with more than one associated table.
Hi! Anyone knows to hide the attachment icon on closed incidents?
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...