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Can we hide the cause section in Incident Overview page in Service Operations Workspace

GeethanjaliM
Tera Contributor
 
5 REPLIES 5

Daniel_san
Tera Guru

I believe that to do what you need:

  1. From UI Builder, go to the Service Operations Workspace experience.

  2. Duplicate the one you want to modify: "Record (SRP)" (assign it a lower order so it appears instead of the default).

  3. Select the "Overview" tab and click "Edit Content".

  4. Create a variant of "Incident Overview" (with a lower order), edit it, and there you can remove the Cause section (or anything else you need).

Pending doubt:
The fields in the Overview "Summary" component are displayed using the default view "SOW-Incident-Overview" (by modifying its "related list" Summary). I haven’t been able to modify the component to use a custom view I create instead of the default one 😞