Forum Posts
Adding a visualization to the ServiceNow Service Operations Workspace Home Page / Landing Page
Hello,I am trying to add an additional data visualization component to the ServiceNow Service Operations Workspace Home Page/Landing Page in our Washington DC instance. However, I am encountering difficulties and cannot add the new component. Could y...
Create Widget data grid and button in UI builder
Hi,I'm trying to replicate a workspace similar to the "Service Operation Workspace", but I'm unsure how to create a Widget Data Grid that can display and reflect data from the Donut Chart (as seen in the picture). Is there a specific component for th...
Data label in Donut chart in Service operation workspace
Hello All, We are using OOB SOW Landing page and have created a new donut report on Task table(group by sys_class_name) by doing changes in SowIncidentLandingPageUtils.Only for our donut, some of the task lable are not display automatically, like in ...
How to run a report to show how many times a technician has reassigned incidents
Hello, I have been asked to provide a report for how many Incidents a technician has been reassigning. These incidents originally were auto assigned to his group and then he has manually reassigned them. I know there is a reassignment count that I ...
Has the "Edit Columns" button that used to appear in the AW Group members been eliminated from SOW?
Has the "Edit Columns" button that used to appear in the Agent Workspace when navigating to Create New INC > Assign Group column > Group Members tab been eliminated from the Service Operations Workspace?
How to add url link on priority field label on workspace
How to add url link on incident priority field label on SOW? Like attached imageI saw a post:https://www.servicenow.com/community/developer-forum/how-to-add-url-link-on-field-workspace/m-p/2860332The first answer doesn't have the details. Can not fol...
Button are visible on workspace related list from another application
Two Iniatial Approval buttons which are created in an another application ( Legal Counsel Center application) are visible on the another workspace (Environment Social Governanace application) realated list of Approval . I can see the buttons in relat...
Recent Transactions View All in Service Operations Workspace not working consistently
I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed: Let's say I'm on an interaction record and want t...
MS Teams Import participant customization
I've been looking around and googling around to no success. When looking at a chat to import in the service operations workspace, it shows the participants of the chat. It's also showing every single group membership that each member is a part of; t...
Sorting data under buttons.
Hello Community,I have to made simple sorting using four buttons (each button using another column).I was trying use edit scripted property value, looks is correct thinking, but how can I connect this code to one of above button ?Do you have idea ho...
Work notes and additional comments translation issues in Activity Stream
In respective of users language the fields "work notes" and "additional comments" are not coming up correctly.They come up in a different language when user language is set to English or sometimes don't get translated at all.The user's preference tab...
UI Action executed before the Client Script
Hi everyone,I have a situation where the current solution is not always working. I have a client script that onChange copies the value from one (first) field to another (second) . And, an UI action that is passing these field values in a script inclu...
How to display/hide related list UI Action in SOW using Script
Hello Everyone!I have a table called custom_table and one of the fields called u_refer has a reference to the task table.custom_table is used as a related list which is having UI Action called Add.My requirement is to display Add in custom_table only...
This onChange client script is not working on Service operation workspace problem record.
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if(newValue == "Hardware"){ g_form.clearOptions('u_root_cause_subcategory'); g_form.addOption('u_root_c...
