Resolved! Change the default choice of the Service Operations Workspace to "Your team's work"
I need the SOW to display the team's work by default instead of the person's work.
Forum Posts
Different playbooks showing in Playbook tab in SOW than in quick actions pane
Is there any reason why in the main Playbooks tab within SOW for a Major Incident, that we are getting extra playbooks showing that aren't actually set to be active within SOW configuration?The two showing in the right hand pane are correct and shoul...
Resolved! Remove from My Lists in SOW
I've created a custom listing in My Lists in SOW, but want to remove it now. How can I remove it? I can only change order of the items in My List, but not delete them. How can this be done?
Create reports from list in SOW - will this be possible in a future release?
Hellos I was wondering if anyone knows if it will be possible in the future to create reports directly from a list in the SOW (or any other CWS)? Like it is possible today from the Platform User Interface:Thanks!Gioia
SOW - How to remove the On-call notification preference tab?
Hi Guys,In SOW, under Schedules, how can we remove the tab for the "On-call notification preference tab"? Thanks.
Resolved! How to change the order of Record creation in Service Operations Workspace
Hi, In the Service Operation Workspace when we want to create a new record in a new tab, we click on the + sign which gives few option (ex : New Incident, New Interaction etc) Is there a way we can reorder these options or add new options? Thanks in ...
How to gain new values in workspace service catalog tab
Hi, I have a UI action buttion on the HR case to open new catalog item and populate some data from the HR case to the catalog item. But the data is not updated when I click Ui action button on new HR case untill and unless the tabs of catalog items a...
Upcoming section in service operation workspace
Created Extension point as per the below servicenow docs still the change_task records are not showing up in upcoming section of service operations workspace. Could you suggest any other way we can make it visibleservice now docs: https://docs.servic...
Resolved! Is there a way to inactive Collaborate Tab SNC?
Hi Guys, I need to inactivate the Collaborate Tab in SOW but the item is read-only based on its protection policy.How can I hide it? Thanks in advance.
How to Edit the Service Operation Dashboard/report and Change the tile from Green to Red (Conditiona
Hi , I am trying to Edit the Tile in this Service Operation Dashboard. if these services are related to Incident, then I need to show them in red colour. but these are not editable in UI builder. help in this regard is much appreciated#Service Operat...
UI Action - The button should be able to take the phone number of caller and initiate an iframe
I have created the button and named as call. This button should be able to take the phone number of caller from incident and initiate an iframe.how to achieve this.
Choice List field is not visible in Service Operations Workspace.
I have created a field of type 'List' under "Problem Management for Service Operations Workspace". Field is visible on Service Operations Workspace. But the choices are not visible. Can anyone please help to make the choices visible on the Service Op...
New list view not working in SOW
Hi all, I have configured a new page in the SOW to show RITM's with Variables in the List view.For that, I have created a new View (based on this article) and in the UI Builder on the List component under "View" I'm selecting this new view.Everything...
Automatic redirection to SOW on login no longer works
Hi, Since we installed the latest version of SOW (ITSM + ITOM) the automatic redirection to SOW at login does not work anymore. The user remains on a page with a message waiting for redirection. He must click on the link in the menu to switch to SOW....
Many to Many Related List opens m2m form view in the workspace
I created a many-to-many relationship between a custom table and the incident table and added it as a related list on the incident form. When I open the incident form in the workspace, and in the related records of that custom table, if I select 'New...
