On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Hi all I currently have hyperlinks when cases/incidents are assigned out to engineer within notifications that take the engineer to the relevant tasks when opened.We have recently migrated to the CSM workspace so wanted to understand how I go about c...
Hi All, On the service operations workspace overview page we have "Widget Data Grid" which shows some records depending upon the table we have selected. In the screenshot below I have taken "Task Table". The default view in "Widget Data Grid" upon lo...
Im having trouble on getting the values of my Catalog Item Variables on the Calendar Report Component in my workspace where in i need to fill in the start date field the value of my variables but upon scrolling on the fields in the choices no variabl...
When Service Desk agents are taking inquiries from callers, there may be a situation where the caller does not yet exist. When using the Service Operations Workspace, the caller field pulls from the User table (sys_user). Our Service Desk agents uti...
When an RITM is logged we have a task for our L1 team that gets created in the workflow for that catalog item to assess the request and move it along. The assess task should be left with L1 and closed by them but alot of the team they are re-assignin...
Hi Community, I'm looking to create some links on a workspace dashboard to other dashboards but i'd like to open these within another workspace tab but cannot find anywhere to do this:so I've created the below as an example: and setting as an extern...
Good evening! I am currently helping to configure the Service Operations Workspace for our organization. To make it easier for the agents, I developed a UI action to create a user from the interaction if they do not exist. My script works fine to cr...
Hi All,could anyone help me out with this issue.List is not loading on service operation workspace after xanadu upgrade,I have checked ACL's as well.
How to add existing dashboard to the workspace
Hello all, We have recently implemented the SOW and lately I could catch that the AWA Agent Capacity in Use for chat is not calculating accurately the work items per agent. My observation lead to the conclusion that chats incoming in the time between...
When clicking on the dashboard icon on the IT Remediation workspace the landing page should be VR Dashboard
How to add VR Dashboard as the default option in the IT Remediation workspace
Good evening! I am currently trying to a UI Action within the Service Operations workspace - ideally we want the button to appear within the Interaction Form/layout - if a user doesn't exist, we want to give them the ability to click a check boxing ...
Hi, I have opened few records on the SOW yesterday. I remember closing it as the day ends. But when I open my browser today (new session) I am able to see those records already opened on my SOW. Is there a way to stop this or any KB article I can ref...
