SOW close vs complete
Hello I wanted to ask what is the rationale and difference between "Close" vs "Complete" when closing an incident ticket.Thank you
Forum Posts
Build button as same as incident in SOW for SC Task
In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab. Incident SOW : Highlighted button need to configure in SC task in SOW workspace.SC Task : Need ...
Operation Workspace - record page - add a componnet above the the compose & activity section
Hi, we have cloned the OOB record page on service operational workspace now,we got a requirement to add an ifrmae section above the compose & activity sction on the right side of the page. - added image attached.I have tried to add the component bef...
Resolved! overview page configuration
hello, Could someone please clarify the process for editing the reports displayed on the homepage?
Automatically add transcript from Agent Chat to INC or Request
Not sure if that has been asked before but could not find anything on this. We are just playing with setting up Live Agent Chat. I see the option to create an INC or Request right from the chat. It does put the IMS number in the work notes. But my qu...
Upgrading Service Operations Workspace
Hi all, We need to upgrade to the latest version the " Service Operations Workspace". It is very customized and in use. Do you think it will cause any problems? Thank you in advance,Victoria
Service Operations Workspace using Agent Assist Search Action
When using an Agent Assist Search Action on an open Interaction, specifically ones related to Catalog Items (Order, Submit, Request) I have a requirement that when the Catalog Item opens a commonly used variable is to be populated with the Opened for...
Making Changes to the Interaction Form
Hello! I'm looking to make changes to the Interaction form for our IT team and having trouble figuring out where I can go to implement these changes. I have pulled up the Form Section, and some of the fields from the Interaction table will show up, a...
Service Operation workspace
Hi,Is there any documentation for SOW Washington ?What's difference between vancouver Washington ? tks a lot
'g_form' not working in Action Assignment in ServiceNow Workspace
I am creating an Action Assignment "Update Document Category" for attachment in Incident Table as a part of Service Operations Workspace.The Action Assignment is of type "Client Script" and the script is as belowfunction onClick(g_form) { var ga...
Add dashboard to serviceoperations workspace
Hi there,Could you guide/ suggest me on how to add a dashboard to serviceoperationsworkspace landing page?Thank you.
Notifications in Workspace using Inbox
I am planning to implement notification(alerts) in Service operation workspace for all ITIL users, these notification should stay for more than 7 days . Can i use INBOX for same ?
Assistance Needed with Redirecting to Bar Chart Report
Hello,I successfully created a button in the list action that redirects to a pie chart report when "Pie Chart" is selected. I would like to achieve the same functionality for the "Bar Chart" option. Despite trying several methods, I haven't been suc...
Adding requested item on workspace homepage
Hello,Its my first time working with Workspaces. I'm working on Service operations workspace and my requirement is I need to add something like the below diagram. And if the dropdown toggle is changed to My grp work I should see requests and tasks as...
ITIL users unable see "Start Microsoft Teams Chat" UI button in SOW
Hi,After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action ...
